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Effective Grievance Handling: From Step One to Arbitration
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Provider:
Cornell University-ILR (View Profile)
Topic(s):
Human Resources > Labor Relations
Who Should Attend?
Labor relations, human resource, and operations professionals responsible for contract administration and grievance handling
Full Seminar Description
Through this workshop labor relations practitioners will develop the knowledge, skills, and confidence necessary to promote productive, efficient, and successful handling of grievances, ensuring that management is gleaning maximum benefit from the process. The workshop will cover the do's and don'ts of grievance processing. 1 day. Fee per person: $895. Fee includes breakfast, lunch and refreshments.Through this workshop, labor relations practitioners will develop the knowledge, skills and confidence necessary to promote productive, efficient and successful handling of grievances, ensuring that management is gaining maximum benefit from the process.
The workshop will cover:
- The do's and don'ts of grievance processing
- Evaluating a grievance in the context of the "big picture"
- Use of conflict resolution tools and influence strategies to achieve management's overall objectives
Key Topics
The grievance procedure- Utilizing the steps in the grievance procedure
- Managing and adhering to deadlines
- The impact of noncompliance with grievance procedures
- Enforcing compliance with deadlines and processes
Grievance processing
- Documentation best practices
- Drafting grievance responses
- Conducting the grievance meeting to secure maximum benefit for management
Strategic grievance handling
- Assessing the strengths and weaknesses of your case
- Assessing the strengths and weaknesses of the union's case
- Identifying the union's motivation for pursuing a grievance
- Evaluating the grievance in the context of the "big picture"
- Operational ramifications and financial implications
- Possible perceptions of management, the union and rank-and-file
Grievance settlement
- Generating and evaluating your settlement options
- Negotiating grievance settlements
- Reducing negotiation settlements to writing
- Making the decision to arbitrate
Special Features
Intensive case study analysis of complex contractual and discipline issues, with ample opportunity to practice techniques and skills.Who Will Benefit
Labor relations, human resource, and operations professionals responsible for contract administration and grievance handlingPrerequisites
"Contract Language" or equivalent experience.
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.
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