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QuickCode:
QQBQNG
Get Sharp: Smarter Decision Making and Critical Thinking for Administrative Professionals
Seminar Overview
This interactive seminar is designed to help you build and expand your decision-making, critical thinking and creative problem solving skills. You will leave this session ready to apply these new techniques to better meet the tasks and challenges you face at work. Your seminar leader will cover methods of assessing and resolving problems, and understanding the role of inferences and assumption in problem solving. Here's where you will gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions. Keywords: Assistant, Assistants, Administrative professionals, secretaries, stress, professional recognition, creativity, enhancing self. CEUs: 1.2. Fee per person: $1545, $1395 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,545
Topic(s): Leadership & Management > Administrative Skills
Who Should Attend?
Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff.
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Detailed Overview/Outline
Tackle today’s business challenges with high-powered decision- making skills for administrative professionals!
This interactive seminar is designed to help you build and expand your decision-making skills, critical-thinking abilities and creative problem-solving skills. You will cover methods of assessing and resolving problems and understanding the role of inferences and assumption. In addition, these decision-making skills for administrative professionals will help you gain confidence in asking the “right questions” and overcoming the stress of making complex decisions. Who Should Attend
Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals. How You Will Benefit
- Enhance your ability to be more proactive and to act independently
- Become more confident in making sound decisions
- Decrease stress related to making critical decisions and solving workplace problems
- Strengthen your ability to influence and persuade others using decision-making skills for administrative professionals
- Learn how to ask questions that get the answers you need
- Learn how to apply creative problem-solving techniques
- Build greater professional recognition through enhanced skills
What You Will Cover
- Defining terms: critical thinking, problem solving, decision making, creativity and strategic thinking—small group activity
- Understanding accelerated learning and Gardeners 8 Intelligences: identifying how you learn best
- Creating new ways to ask questions: open questions, closed questions, leading questions, assumption challenges
- Critical thinking: enhance your credibility with management
- Applying different problem-solving techniques at work
- Flexing your methods of problem solving
- Enhancing self- and interpersonal awareness
Extended Description
Learning Objectives
- Acquire Enhanced Problem-Solving Skills
- Explore Core Competencies in Critical Thinking
- Identify and Use Core Strengths and Challenges in Solving Problems
- Practice Methods of Identifying the Assumptions Underlying Requests
- Recognize and Ask the Right Questions to Facilitate Problem Solving
- Identify and Apply Critical Success Factors to Overcome Stress in Making Decisions in the Workplace
- Formulate and Use Creative Problem-Solving Techniques When Working with and through Others
- Apply Insights to Deliver Clear, Credible Messages
- Exhibit Confidence in Dealing with Complex Problem Solving
- Demonstrate and Build Credibility with Upper Management
- Develop Strategic Approaches to Problem Solving and Decision Making
What Are Our Mind Traps?
- Identify Terms and Concepts Used in Problem Solving and Decision Making
- Explore the Concept of Mind Traps and Identify Your Own
- Practice and Apply Two Problem-Solving Skills
Examining Your Problem-Solving Style
- Assess Individual Problem-Solving and Decision-Making Skills
- Identify Barriers to Developing New Problem-Solving Skills
- Apply Different Types of Intelligences
Assumption Traps and Escapes
- Identify Assumptions in the Workplace and How They Affect Our Ability to Make Decisions and Solve Problems
- Focus on Listening for Underlying Assumptions
- Practice and Apply New Ways of Asking Questions
- Practice and Apply Two Problem-Solving Skills
Core Concepts of Critical Thinking
- Identify the Core Concepts of Critical Thinking
- Explain Key Points about Critical Thinking and Decision Making
- Observe and Practice Get Sharp Strategies
- Apply New Approaches in Critical Thinking and Problem Solving
Applying and Flexing Our Sharp Skills
- Apply Sharp Thinking Skills
- Practice Flexing Methods of Problem Solving
- Use Brainstorming and the Creative Whack Pack, Two Thinking and Problem-Solving Methods
Creating an Individualized Learning Path
- Review Links to Learning from Each Course Module
- Create an Individualized Learning Path
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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