How to Communicate with Diplomacy, Tact and Credibility

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Detailed Overview/Outline

Attend this communication skills seminar and learn to get your point across with a positive professional image!

This communication skills seminar is for anyone who wants to hear others clearly and respond appropriately when feeling challenged, overwhelmed or “on the spot”…gain collaboration when presenting new ideas instead of trying to seize control…and have thoughtful and diplomatic interactions in difficult situations.

How well you communicate can make or break your professional image, influencing how others view your work, your performance…even your technical skill sets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you’ll gain insights into your communication style and that of others, while providing you with skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings and needs.

Who Should Attend
Professionals who want to advance their credibility with diplomatic communication should attend this valuable communication skills seminar.

How You Will Benefit

• Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
• Respond in a professional manner, even when you’re out of your comfort zone
• Strengthen your communication effectiveness with active listening
• Elicit cooperation and respect by modeling
• Improve your image through the increased self-awareness you’ll gain in this communication skills seminar

What You Will Cover

How Diplomacy, Tact and Credibility Influence How Others Perceive You

• How “image” impacts others' perception of you, your credibility and your job performance
• Use diplomacy, tact and credibility to positively impact your image
• Communication-based components of image

Communication Style Differences: The Insight Inventory®

• Develop awareness of your communication style
• How stress negatively impacts how you communicate
• “Read” others so that you can communicate more effectively
• Utilize diplomacy, tact and credibility when communicating across styles

Effective and Powerful Communication Skills

• How to positively impact the visual, verbal and vocal components of communication
• The “Know-Feel-Do” model of communicating

Listening for Effective Communication

• The barriers and obstacles to effective listening
• How good listening is critical as a “receiver” of a communication message
• Build rapport through good listening skills
• How to use active listening skills
• Using listening skills to build and improve your “image”

Using Diplomacy, Tact and Credibility

• Understand how and when to use diplomacy
• How and when to be tactful
• The concept of credibility: what it is, how to use it when communicating
• Five actions for credible communication
• How to handle difficult situations with diplomacy, tact and credibility

Your Communication Action Plan

• Create an action plan to follow at work after you’ve completed this communication skills seminar
• Sign a “follow-up” contract

Learning Objectives

• Understand How Communicating with Diplomacy, Tact and Credibility Positively Impacts the Image Others Have of You
• Utilize a Style That Communicates Diplomacy, Tact and Credibility
• Match Your Communication Style with the Communication Style of Others
• Demonstrate How Diplomacy, Tact and Credibility Can Be Utilized Through Good Communication Skills
• Understand and Remove the Roadblocks to Effective Communication
• Understand and Utilize the Visual, Verbal and Vocal Components of Communication
• Learn the Know-Feel-Do Model of Communicating
• Understand the Barriers and Obstacles to Effective Listening
• Use Good Listening Skills to Build and Improve Your "Image" and Your Ability to Communicate with Diplomacy, Tact and Credibility
• Practice Your Listening Skills and Receive Feedback on Ways to Be a Better Listener
• Understand How to Use Diplomacy and Tact
• Utilize the Five Actions That Make for Credible Communication
• Handle Difficult Situations with Diplomacy, Tact and Credibility
• Create an Action Plan to Utilize Your Communication Skills of Diplomacy, Tact and Credibility at Work

How Diplomacy, Tact and Credibility Influence How Others Perceive You

• Understand How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
• Demonstrate How Diplomacy, Tact and Credibility Positively Impact Image
• Understand How Image Impacts Self-Perception, the Perception of Others, Career Credibility and Career Success
• Learn How Communicating with Diplomacy, Tact and Credibility Positively Impacts the Image Others Have of You

Communication Style Differences: The Insight Inventory®

• Understand How Style Impacts the Image Others Have of You
• Utilize a Style That Communicates Diplomacy, Tact and Credibility
• Better Read Others So That You Can Communicate More Effectively
• Match Your Communication Style with the Communication Style of Others

Effective and Powerful Communication Skills

• Understand How Miscommunications Are Costly to You and to Your Organization
• Demonstrate How Diplomacy, Tact and Credibility Can Be Utilized Through Good Communication Skills
• Understand and Remove the Roadblocks to Effective Communication
• Understand the Communication-Based Components of Image
• Learn How to Positively Impact the Visual, Verbal and Vocal Components of Communication
• Learn the Know-Feel-Do Model of Communicating
• Practice Good Communication Skills in Order to Be a More Effective Communicator

Building Diplomacy, Tact and Credibility Through Effective Listening Skills

• Understand Why Listening Is a Difficult Skill
• Understand the Barriers and Obstacles to Effective Listening
• Demonstrate How Good Listening Skills Build Rapport
• Use Good Listening Skills to Build and Improve Your "Image," and Your Ability to Communicate with Tact, Diplomacy and Credibility
• Practice Your Listening Skills, and Receive Feedback on Ways to Be a Better Listener

Diplomacy, Tact and Credibility

• Understand How to Utilize Diplomacy and Tact
• Utilize the Five Actions That Make for Credible Communication
• Handle Difficult Situations with Diplomacy, Tact and Credibility
• Practice Your Diplomacy, Tact and Credibility Skills in Order to Be a More Effective Communicator

Action Plan for Communicating with Diplomacy, Tact and Credibility

• Create an Action Plan to Improve Your Communication Skills Back at Work
• Receive Feedback from a "Learning Buddy" on Your Action Plan
• Sign a Contract to Follow Up with a Learning Buddy on Your Progress for Implementing Key Communication Skills from This Program

Days: 2

CEUs: 1.2

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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