Developing Procedures, Policies and Documentation

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Detailed Overview/Outline

Description
Learn how to use the Information Mapping method to define, design, and develop effective procedures, policies and documentation that makes paper-based and online information

• user-focused
• task-oriented
• accessible
• usable, and
• easy to revise.

Paper-based and online examples, individual and group exercises, and a comprehensive case study allow you to apply what you have learned. The skills taught in this seminar can be applied to a wide variety of materials, including

• compliance documentation
• training materials
• safe work practices
• administrative procedures, and
• policy manuals.

Learning Objectives
Developing Procedures, Policies and Documentation participants will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
• organize information in modular, flexible units for later re-use, and
• implement a documentation project

Benefits
Developing Procedures, Policies and Documentation will help participants

• reduce questions to supervisors and support lines by creating documentation that users will rely on
• organize long documents so users can find information quickly, and
• start writing more easily, reduce writing time, and get better results from their documentation.

Features
Some of the many features of the Developing Procedures, Policies and Documentation seminar include

• Formatting Solutions® Pro for Microsoft® Office 2000, 2002, and 2003 for Windows included free
• a Web gallery
• examples illustrating the do's and don'ts of documentation development small class sizes ensuring individual attention, and
• three full days of case studies, interactive exercises, hands-on exercises, and instruction.

Who Should Attend
Developing Procedures, Policies and Documentation is appropriate for anyone developing or designing manual-length or complex paper-based or online information.

Duration

Developing Procedures, Policies and Documentation seminars are 3 days and seminar hours are 9:00 am-5:00 pm

Maximum Class Size

15

Introduction to the Information Mapping Method?

Yes

Application of the Method

Paper-based and online complex documentation and manuals

Computers Used in the Classroom

Yes

Formatting Solutions Software Included with Seminar?

Yes

Formatting Solutions Software Used/Taught in Seminar

Yes

Prerequisite Required?

No

Interactive Exercises/Hands on Exercises/Case study

Yes

Sponsor Background:
Information Mapping, Inc. is a professional services firm with over 35 years experience helping leading organizations worldwide leverage knowledge and communications to improve performance. The company is focused on helping organizations develop and implement effective strategies for creating, structuring, organizing, and presenting high-quality content. Information Mapping's proven, research-based methodology consistently produces audience-focused, structured content that is easy to find, use, and reuse.

Business

Information Mapping, Inc. is a privately held professional services firm.

Mission

Our mission is to help leading organizations leverage knowledge and communications to improve performance.

Approach

Our approach is to partner with our clients to plan and implement solutions that meet their requirements and produce measurable results.

Method

We are the originator of the Information Mapping method, which is a systematic, research-based approach for capturing information and knowledge and developing high-quality, structured content.

Numerous independent research studies demonstrate that the Information Mapping method increases information accessibility and usability and optimizes comprehension and performance.

History

We have been in business for over 35 years. Robert Horn, a researcher at Harvard and Columbia Universities, founded the company in 1967 under the name of Information Resources, Inc.

It was incorporated in 1982 under the name of Information Mapping, Inc.

Locations

With our network of global partners and distributors, we offer Information Mapping® solutions in over 30 countries.

Our worldwide headquarters are in Waltham, Massachusetts with European headquarters located in Denmark.

The company has branch sales offices in the following states in the United States:

• Illinois
• New Jersey
• Pennsylvania
• Texas, and
• Washington DC.

Global Partners & Distributors

Information Mapping is represented in over 30 countries servicing the international community in many different languages.

Offerings

We offer the following types of products and services:

• Consulting
• Information Architecture
• Knowledge Capture
• Design and Development Services
• Learning Programs
• Editing, Mentoring, and Project Support
• Formatting Solutions Software, and
• Books, Publications, and Tutorials.

Clients

Together with our global partners we have worked with thousands of leading organizations in most industries, including

• Financial Services
• Government
• Life Sciences
• Process and Manufacturing, and
• Technology and Communications.

Over 300,000 people have participated in Information Mapping learning programs.

GSA Contract

We offer a comprehensive GSA Federal Supply Schedule contract for Management, Organizational and Business Improvement Services (MOBIS) for federal, state and local government agencies.

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Questions? Please call us Toll-free at (877) SEM-INFO.