Assertiveness Training

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Detailed Overview/Outline

Gain more confidence, decisiveness and respect!

Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization…discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill…understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!

Who Should Attend
Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

How You Will Benefit

• Gain the essentials of assertiveness
• Practice assertive behaviors through verbal, vocal and visual techniques
• Address assertiveness issues in both your personal life and business life
• Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
• Apply your newly learned skills to relevant on-the-job situations

What You Will Cover

• Differences in behavioral styles—passive, aggressive and assertive
• Identify techniques for improving self-esteem
• Improve communication with different social styles
• Risks and benefits in becoming assertive
• Factors that influence your level of assertiveness
• The role of social styles in assertive communication
• A five-step model for conflict resolution
• Appropriate assertiveness in common workplace situations
• Achieving a healthy balance personally and professionally

Extended Description

Learning Objectives

• Describe Behaviors That Distinguish Assertive, Passive and Aggressive Behavioral Styles
• Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness
• Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques
• Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace

Assertiveness Fundamentals

• Assess Personal Areas for Improvement Related to Assertiveness
• Define Assertiveness
• Identify Characteristics and Behaviors Associated with Assertive Individuals
• Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive

Personal Influences on Assertiveness

• Describe Your Personal Strengths to Improve Self-Concept and Confidence
• Recognize the Role and Pattern of Lifelong Influences on Being Assertive
• Identify Techniques to Improve Self-Esteem
• Develop an Assertive Bill of Rights.

Communication—Skills, Challenges and Tools

• Identify Verbal, Vocal, and Visual Elements of Assertive Communication
• Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations

Conflict Management

• Develop a Plan to Manage Conflict Using the AEIOU Communication Model
• Assess Your Current Comfort Level By Saying "NO" to Others
• Identify Techniques for Interacting with Common Difficult Employee Types
• Practice Strategies for Saying "NO"
• State Techniques to Overcome Reluctance When Initiating Requests

Appropriate Assertiveness in Workplace Situations

• State Assertive Responses to Challenging Situations Associated with Attending Meetings
• Develop Assertive Language for Receiving and Requesting Feedback from Others

Achieving a Healthy Balance—Personally and Professionally

• Identify Strategies for Action to Help Achieve a Balanced Life
• Develop an Assertive Approach to Two Current Challenging Situations
• Establish an Action Plan for Achieving Your Goals

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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