CIPT1 Cisco IP Telephony Part 1

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Detailed Overview/Outline

In this leading-edge Authorized Cisco course, you will learn to fully leverage the use of Cisco CallManager (CCM) 4.1.3 or CallManager 5.0.4 and IP telephones. By learning to build, manage, and troubleshoot campus and multisite WAN IP telephony solutions, you can deploy the right network infrastructure to optimize the performance of your network.

Why take CIPT1 from Global Knowledge?

Now Running Both CallManager 4.1.3 and 5.0.4 in all Labs!

At Global Knowledge, you choose the version of CallManager you wish to deploy in your lab environment. You'll receive both CCM 4.1.3 and CCM 5.0.4 enhanced lab guides, and at the beginning of class, you choose the version of CallManager you want to deploy for the week. During class, you will have the opportunity to browse at other pods deploying the alternate CCM version. Whether you need training on CallManager 4.1.3 or CallManager 5.0.4, we have your solution.

We offer a unique, real-world CIPT1 lab environment that teaches you how to build and test a sophisticated IP telephony network that you can use as a template for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our CIPT1 hands-on labs to include a real dial plan, Class of Service (CoS) for calling out to the PSTN, branch offices, and PBXs. No other training company offers a unique, real-world lab solution like ours.

• Our voice network labs use the latest hardware and software.
• Troubleshoot Cisco's new ISR routers: 2811s are used throughout the network
• Gain experience with recent stable IOS release: 12.3.14T3
• Configure CallManager 4.1.3 or CallManager 5.0.3
• Explore router DSP configuration: PVDM2-32 cards in every 2811 router
• Every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity
• All of our IP telephony courses provide a simulated PSTN.
• Every pod has internal and external phones
• Build and test a real dial plan including:
• -- 911
• -- 3-digit service codes: 411, 511, etc.
• -- 7-digit local numbers: 681-1901
• -- 10-digit local numbers: 416-681-1901
• -- 11-digit long distance numbers: 1-733-802-1901
• -- International numbers: 011441902
• And just like in a real network:
• -- The same simulated PSTN is accessible through both PRI and FXO ports
• -- The same simulated PSTN is accessible through all four clusters
providing failover scenarios for bandwidth and connectivity problems
• -- Different area codes are deployed at all sites (two per cluster)
• -- Build and test a real CoS solution that allows:
• -- Internal dialing
• -- 911 and service code dialing
• -- Local dialing
• -- Long distance dialing
• -- International dialing

Our labs provide comprehensive coverage of traditional telephony technologies.

• Configure FXS ports including Caller ID for calls to analog phones
• Configure FXO ports including Caller ID for calls from PSTN
• Configure connections to simulated PBXs via T1-CAS

What You'll Learn

• Describe and Identify all Components of a Cisco IP Telephony Network
• Configure the IP Network
• Install and Upgrade a CallManager System
• Build an IP Telephony Campus Solution
• Build a Multisite WAN IP Telephony Solution with a Distributed and a Centralized Call Processing Network
• Use Windows 2000 and CallManager Monitoring Applications to Monitor and Troubleshoot an IP Telephony Network for Efficiency, Usage, and Network Caveats
• Configure Digital and Analog MGCP and H.323 Protocol Gateways
• Configure Intercluster Trunks
• Configure a Voice over IP Gatekeeper
• Configure a Dial Plan with Fail Over Capabilities
• Configure Calling Search Spaces and Partitions
• Configure Hardware-Based Conferencing
• Configure Custom Ring Types
• Configure Cisco IP Communicator
• Configure Music on Hold
• Configure SRST
• Configure and Install BAT and BARS

Who Needs to Attend
Network professionals who install, configure, and manage Cisco IP Telephony solutions. Cisco support personnel, channel partners, and customers benefit greatly from this course.

Course Outline
1. Cisco IP Telephony Introduction

• Objectives
• Prerequisites
• Information Sources

2. Introduction to Cisco AVVID and Cisco CallManager

• CallManager Servers
• Cisco CallManager Functions
• Layers of Cisco CallManager
• Operating System and Database
• Supported Hardware
• Device Weight Units
• Comparing Legacy and IP Telephony Technology

3. Clustering Cisco CallManager

• Cluster Definition
• Intercluster Communication
• Cluster Options
• Deployment Methods

4. Installing Cisco CallManager

• Installation CD-ROM's
• Configuring Data
• Activating CCM Components
• Post-Installation Procedures
• Upgrading from Prior CCM Versions

5. Cisco IP Phones

• Cisco IP Phone Overview
• Additional VoIP Devices
• Cisco IP Phone Codec Support

6. Configuring CCM to Support IP Phones

• Server Configuration
• Phone Button Templates
• Configuring Auto-Registration
• Device Pools

7. Cisco Catalyst® Switches

• Catalyst Switch Models
• Powering the IP Phone
• Dual VLAN Configuration
• Configuring CoS and ToS

8. Access Gateways

• Analog vs. Digital
• Gateway Protocols
• Core Requirements
• Supplementary Services
• Call Survivability
• CallManager Redundancy

9. Route Plans

• External Call Routing
• Route Pattern Wildcard
• Route Plan Configuration

10. Advanced Route Plans

• Route Filters
• Discard Digits Instructions
• Transformation Masks
• Translation Patterns
• Route Groups
• External Call Routing
• Digit Analysis

11. Telephony Class of Service

• Calling Search Spaces
• Partitions

12. Media Resources

• Conference Bridge Resources
• Media Termination Point
• Music on Hold Server
• Media Resource Management

13. Call Admission Control and Survivable Remote Site Telephony

• CAC
• CRST
• CCM Gatekeeper Configuration

14. Features

• Call Park
• IP Phone Services
• Call Pickup
• Music on Hold Resources
• Media Resource Management
• Transcoder Resources
• Softkey Templates
• Shared Line Appearance
• IP Phone Services

15. Users

• Adding a User
• User Logon
• IP Phone Subscription

16. Bulk Administration Tool

• Installation
• Templates
• Creating CSV Files

Sponsor Background:
About Global Knowledge

Founded in 1995, Global Knowledge, Inc. is the world's largest independent IT education integrator, offering more than 700 courses in more than 30 countries and in 15 languages. Global Knowledge’s blended IT education solutions combine vendor-authorized and proprietary content with Global Knowledge-developed curricula, delivered through the right mix of intensive hands-on classroom training and interactive e-Learning. The company offers complete IT education program management solutions including enrollment, assessment, progress tracking and certification. The company’s blended IT education solutions are delivered via instructor-led classroom (c-learning), virtual classroom (v-learning), self-paced e-Learning, and e-Learning tools or software applications.

Mission

Global Knowledge is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their IT education programs to be designed and delivered.

Ownership

Global Knowledge, Inc., a privately held company based in Cary, NC, is owned by New York-based investment firm Welsh, Carson, Anderson and Stowe.

Market Share

According to International Data Corporation (IDC), Global Knowledge is the fourth-largest provider of IT education solutions and holds 1.7% of total market share, roughly half that of the largest training company (IBM Global Services). In addition, Global Knowledge is the:

• #1 provider of networking training programs worldwide for combined vendor-authorized and proprietary programs
• #1 training provider worldwide for Cisco IT certification programs
• #1 training provider worldwide for Nortel certification programs
• #1 training provider worldwide for Linux certification programs
• #1 training provider in Europe and the Americas for Enterasys certification programs Employees

Global Knowledge employs over 1,800 people worldwide. Approximately 20% of its instructor base holds advanced degrees.

Individuals and organizations worldwide learn to master technology through Global Knowledge's integrated, blended solutions comprised of:

• Education Services: offering more than 700 different courses including manufacturer certifications for Cisco, Microsoft, Nortel, Oracle, Enterasys, and Red Hat.  In addition, Global Knowledge offers certification courses for internetworking and job skill certifications.
• Enterprise Services: developing custom integrated solutions to manage proficiencies for an information technology workforce.  Projects include large-scale rollouts; integration of personnel following mergers and acquisitions, customized accelerated certification training programs, and competence assessment.
• Knowledge Products: providing software products for just-in-time, in-application training and e-Learning solutions that include a comprehensive selection of self-paced and web-delivered training, mentoring, and remote lab services for high-value internetworking topics. The company offers titles on e-commerce, Nortel, Cisco, operating systems, ATM, computer networking and telecommunications. Global Knowledge also provides an e-Learning environment that enables the rapid design and web-deployment of training materials for enterprise applications and business processes.
• Outsourcing Services: managing complete education programs for many of the world’s largest corporations.

Strategic Partners and Clients

Global Knowledge continues to foster strategic partnerships and client relationships with some of the most dominant and pervasive players in the information technology industry today, including:

• AT&T
• Microsoft
• Association of Web Professionals
• Net G
• Centra
• NIIT
• Cisco Systems
• Nortel Networks
• CompTIA: A+, iNet+, Network+
• Novell
• Compaq
• Oracle
• Deutsche Telekom
• SAP
• Enterasys
• Soft Link, Inc
• Entrust
• Sprint
• Ericsson
• TruSecure Corporation
• ICCP
• TutorPro
• Korea Telecom
• University of Phoenix
• Legato
• Williams Communications
• McGraw/Hill Osborne
• WorldCom

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