CIPT2 Cisco IP Telephony Part 2

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Detailed Overview/Outline

In this cutting-edge Authorized Cisco course, you will learn to exploit advanced features of Cisco CallManager (CCM) and IP telephones. These advanced features will allow you to deploy video in your IP telephony network and to properly secure your voice and video communications as well as provide you with enhanced skills for monitoring and managing your network.

Why take CIPT2 from Global Knowledge?

Run both CallManager 4.1.3 and 5.0.4 in all labs!

At Global Knowledge, you choose the version of CallManager you wish to deploy in your lab environment. You'll receive both CCM 4.1.3 and CCM 5.0.4 enhanced lab guides, and at the beginning of class, you choose the version of CallManager you want to deploy for the week. During class, you will have the opportunity to browse at other pods deploying the alternate CCM version. Whether you need training on CallManager 4.1.3 or CallManager 5.0.4, we have your solution.

We offer a unique, real-world CIPT2 lab environment that evolves seamlessly from the CMBA/CIPT1 course material, providing continuity in your learning experience. We have set ourselves apart from other Cisco training providers by enhancing our CIPT2 hands-on labs to include a simulated PSTN, which enhances labs like our dial plan lab for toll fraud prevention and our tools lab using Dialed Number Analyzer. No other training company offers a unique, real-world lab solution like ours.

• All of our IP telephony courses provide a simulated PSTN.
• Deploy Cisco CallManager 4.1.3 and CallManager 5.0.4
• Every pod has internal and external phones
• Build and test a real dial plan including:
• -- 911
• -- 3-digit service codes: 411, 511, etc.
• -- 7-digit local numbers: 681-1901
• -- 10-digit local numbers: 416-681-1901
• -- 11-digit long distance numbers: 1-733-802-1901
• -- International numbers: 011441902
• -- Build and test a real CoS solution that allows: " Internal dialing
• -- 911 and service code dialing
• -- Local dialing
• -- Long distance dialing
• -- International dialing
• -- Our CIPT2 labs are focused on CallManager administration.
• -- Our labs are almost entirely pre-wired so the focus is on CallManager configuration, not endless rewiring
• -- No router experience is required: you do not need to know Cisco's router command line interface
• -- Some knowledge of IP is helpful, but it is not required
• -- CIPT2 value adds:
• -- Preventing toll fraud
• -- Time of Day routing
• -- Forced Authority Codes
• -- All other CIPT2 labs are included:
• -- Locking down windows and the CallManager
• -- Encryption and authentication
• -- Video
• -- CDR and the CDR Administrative Reporting Tool
• -- The Real-Time Monitoring Tool
• -- Troubleshooting using trace files and the Dialed Number Analyzer

What You'll Learn

• Configure Cisco CallManager Attendant Console
• Configure Cisco CallManager, IP SoftPhone, and IP Communicator
• Configure Cisco's Video Telephony Advantage
• Configure Cisco's IP Video Conferencing
• Capabilities of Cisco's IP/VC 3500 series MCU
• H.323 integration of the video capabilities
• Cisco's IOS Gatekeeper
• Configure a dial plan for Video Telephony
• Install the VT Advantage client
• Understand the principles that guide an IP Communications Security game plan
• How authentication and encryption are used to secure an IP telephony environment
• Certificates and Certificate Trust List (CTL) Files
• Understand Transport Layer Security
• Cisco Security Agent
• How to use Real-Time Monitoring Services
• About the Dialed Number Analyzer

Who Needs to Attend
This course is vital for network professionals intending to deploy video on their IP telephony networks and for those needing to properly secure their networks. Network professionals who are installing, configuring, and managing Cisco IP telephony solutions will also benefit greatly, as will Cisco support personnel, channel partners, and customers.

Course Outline
1. Course Introduction

2. Applications

• Cisco CallManager Attendant Console
• Cisco IP
• Cisco Voice over IP Integrated Applications

3. Enabling Video Calling and Conferencing

• Cisco Video Telephony Solution Components
• Configuring CallManager for Video
• Configuring a Dial Plan for Video Telephony

4. Securing IP Communications

• Principles of IP Communications Security
• Authentication and Encryption Fundamentals
• Operating System and CallManager
• Secure Administration HTTPS
• MS Windows IPSec
• CallManager Hardening

5. Monitoring and Managing IP Communications

• Internal Server Tools
• Tools and Accounts
• Database Services
• Command-Line Tools
• Cisco CallManager Serviceability
• Real-Time Monitoring Tool
• Call Detail Records
• Directory Enhancements

Sponsor Background:
About Global Knowledge

Founded in 1995, Global Knowledge, Inc. is the world's largest independent IT education integrator, offering more than 700 courses in more than 30 countries and in 15 languages. Global Knowledge’s blended IT education solutions combine vendor-authorized and proprietary content with Global Knowledge-developed curricula, delivered through the right mix of intensive hands-on classroom training and interactive e-Learning. The company offers complete IT education program management solutions including enrollment, assessment, progress tracking and certification. The company’s blended IT education solutions are delivered via instructor-led classroom (c-learning), virtual classroom (v-learning), self-paced e-Learning, and e-Learning tools or software applications.

Mission

Global Knowledge is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their IT education programs to be designed and delivered.

Ownership

Global Knowledge, Inc., a privately held company based in Cary, NC, is owned by New York-based investment firm Welsh, Carson, Anderson and Stowe.

Market Share

According to International Data Corporation (IDC), Global Knowledge is the fourth-largest provider of IT education solutions and holds 1.7% of total market share, roughly half that of the largest training company (IBM Global Services). In addition, Global Knowledge is the:

• #1 provider of networking training programs worldwide for combined vendor-authorized and proprietary programs
• #1 training provider worldwide for Cisco IT certification programs
• #1 training provider worldwide for Nortel certification programs
• #1 training provider worldwide for Linux certification programs
• #1 training provider in Europe and the Americas for Enterasys certification programs Employees

Global Knowledge employs over 1,800 people worldwide. Approximately 20% of its instructor base holds advanced degrees.

Individuals and organizations worldwide learn to master technology through Global Knowledge's integrated, blended solutions comprised of:

• Education Services: offering more than 700 different courses including manufacturer certifications for Cisco, Microsoft, Nortel, Oracle, Enterasys, and Red Hat.  In addition, Global Knowledge offers certification courses for internetworking and job skill certifications.
• Enterprise Services: developing custom integrated solutions to manage proficiencies for an information technology workforce.  Projects include large-scale rollouts; integration of personnel following mergers and acquisitions, customized accelerated certification training programs, and competence assessment.
• Knowledge Products: providing software products for just-in-time, in-application training and e-Learning solutions that include a comprehensive selection of self-paced and web-delivered training, mentoring, and remote lab services for high-value internetworking topics. The company offers titles on e-commerce, Nortel, Cisco, operating systems, ATM, computer networking and telecommunications. Global Knowledge also provides an e-Learning environment that enables the rapid design and web-deployment of training materials for enterprise applications and business processes.
• Outsourcing Services: managing complete education programs for many of the world’s largest corporations.

Strategic Partners and Clients

Global Knowledge continues to foster strategic partnerships and client relationships with some of the most dominant and pervasive players in the information technology industry today, including:

• AT&T
• Microsoft
• Association of Web Professionals
• Net G
• Centra
• NIIT
• Cisco Systems
• Nortel Networks
• CompTIA: A+, iNet+, Network+
• Novell
• Compaq
• Oracle
• Deutsche Telekom
• SAP
• Enterasys
• Soft Link, Inc
• Entrust
• Sprint
• Ericsson
• TruSecure Corporation
• ICCP
• TutorPro
• Korea Telecom
• University of Phoenix
• Legato
• Williams Communications
• McGraw/Hill Osborne
• WorldCom

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