How to Conduct Effective Workplace Investigations

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Detailed Overview/Outline

The better you handle employee complaints, the less likely you’ll face a costly lawsuit!

EEOC statistics reveal that the cost of sexual harassment settlements alone exceeds $50 million! Protect yourself and your organization from destructive claims while maintaining a healthy and productive work environment. Know your legal rights and responsibilities, how to avoid complaints or nip them in the bud and, should they arise, how to conduct a fair and thorough investigation that gets to the truth of the matter and mitigates the impact on the workplace.

Who Should Attend

HR professionals and line managers who want to sharpen their investigation skills.

How You Will Benefit

• Learn step-by-step guidelines for investigating any complaint
• Be proactive and avoid the legal pitfalls of investigations
• Know what steps to take to minimize your liability
• Understand what sexual harassment is—and what it isn’t
• Get a realistic view of the timing of investigations
• Get beneficial advice on handling evidence
• Keep your work force running smoothly during and after an investigation
• Guard against retaliation and subsequent inappropriate misconduct

What You Will Cover

• Initial actions: understanding your role
• The process for planning the investigation
• Working with management, legal, EEO coordinators: collaborative methods
• Investigator’s accountability and management’s responsibility
• Interviewing, documentation and evidence-preserving techniques
• Maintaining confidentiality and keeping emotions in check
• Writing the investigative report
• Presenting your findings: discipline or termination options
• Preparing for litigation if necessary

Extended Description

Learning Objectives

• Describe the Scope of the Program, and the Key Topics to Be Covered
• Recognize How Your Organization, and Those of Your Fellow Participants, Currently Address HR Investigations
• Understand How the Case Study Will Drive the Learning Process Throughout the Seminar

Initial Actions

• Define the Role of the Investigator
• Identify the Complaint Intake Procedures
• Formulate Steps to Be Taken in Preparation for the Investigation
• Prepare for the Possibility of Litigation

The Process for Planning the Investigation

• Clarify the Considerations of Pre-Investigation Strategies
• Identify All Pertinent Variables in a Complaint Case
• Determine Who Should Conduct the Investigation
• Outline the Systematic Steps to Take in An Investigation

Beginning the Investigation According to Plan

• Use Effective Interviewing Techniques
• Recognize Procedures for Effective Documentation Methods
• Gather, Preserve, and Use Evidence

Maintaining a Productive Workplace after an Incident

• Recognize and Effectively Manage Emotions Resulting from An Investigation
• Use Techniques for Avoiding Retaliation
• Maintain a Productive Work Environment During an Investigation.

Compiling the Report

• Decide What to Include in the Report
• Prepare a Professional, All-Inclusive Investigative Report
• Prepare Objective Findings Based on Evidence and Testimony
• Make Recommendations Based on Investigation Findings

Concluding the Investigation

• Perform Investigator’s Duties for Follow-Up, Debriefing and Closure
• Respond to the Complainant and the Accused
• Prepare Necessary Case Documentation for Possible Litigation

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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