The Art of Coaching: Enabling Employees to Achieve Their Potential

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Detailed Overview/Outline

You will learn how to

• Apply coaching techniques to unlock employee potential and maximize performance
• Harness the art of coaching to forge collaborative relationships
• Structure a framework for mutually effective learning and development
• Develop the coaching skills, attitudes and behaviors to foster success at all levels
• Recognize and adapt to individual and situational differences
• Create a positive, supportive environment that generates commitment and enthusiasm

Course benefits
Maximizing and continuously expanding employee potential through effective coaching techniques benefits an organization by improving the return on training investment, enhancing employee motivation and productivity, and thus improving the bottom line.

This course provides the coaching skills you need to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques that provide a pathway to excellence for the entire organization.

Who should attend
This course is valuable for new and experienced coaches, or anyone who is in a position to coach others. A genuine desire to help others achieve their potential is assumed.

Course workshop
Through intensive in-class role-play, real-play, self-assessment and group workshops, participants apply the skills and techniques of effective coaching. Workshops, performed under the guidance of an expert coach/facilitator, include:

• Establishing your coaching baseline
• Analyzing your coaching mindset
• Applying practical coaching techniques to real and simulated situations
• Utilizing "coaching cards" to elicit individual needs and values
• Profiling your personal coaching styles
• Adapting your coaching style to individuals and situations
• Developing a personal blueprint for coaching excellence

Course content
THE POWERFUL ART OF COACHING

• The spirit and practice of coaching
• Creating a symbiotic relationship between organizational and individual performance
• Building a performance-enhancing culture
• Forging a partnership of trust and respect
• Benefits of coaching
• The positive effect on the bottom line
• Reinforcing and maximizing training outcomes
• Reaping the emotional rewards of achievement
• Coaching: The critical cornerstone of leadership
• Benchmarking coaching attitudes and skills
• Experiencing "magnificence"

STRUCTURING THE LEARNING AND COACHING CYCLE

• Setting the foundation
• Clarifying expectations through well-formed outcomes
• Examining alternative pathways to achievement
• Drafting the coaching contract
• Supporting the learning process
• Creating a learning environment
• Demonstrating the art of high-quality listening
• Asking questions and sharing perceptions
• Applying proactive and reactive coaching techniques
• Reviewing the results
• Establishing shared insight through quality feedback
• Encouraging self-evaluation
• Fostering self-awareness and self-responsibility
• Closing the loop and reviewing success

HONING YOUR COACHING SKILLSET

• Creating a supportive environment
• Building trust and mutual respect
• Providing "psychological safety"
• Demonstrating emotional intelligence
• Leveraging coaching language techniques
• Utilizing the questioning technique
• The use of silence
• Reinforcement
• Redirecting
• Reframing

ADAPTING YOUR COACHING STYLE TO INDIVIDUALS AND SITUATIONS

• Developing insight into self and others
• Assessing individual needs
• Eliciting values and motivators
• Adopting appropriate coaching styles
• Profiling your personal behavior patterns
• Managing the coaching dynamic
• Selecting effective interventions
• Overcoming internal and external barriers to coaching
• Challenging limiting beliefs
• Recognizing and addressing reluctance
• Rejecting misconceptions
• Team coaching
• Creating a common vision of excellence
• Ensuring interactivity for maximum benefit

COACHING FOR COMMITMENT

• The passion of the coach
• Instilling passion and commitment in others
• Unleashing the power of positive dialogue
• Optimizing individuality and uniqueness
• Co-achieving through mutual support and learning
• Promoting transformational coaching
• Meeting the moral commitment of modern leadership
• Creating the climate for performance excellence
• Providing leadership to instill self-belief

Sponsor Background:
About Learning Tree

Learning Tree International is a world leader in Hands-on training for Management and Technology Professionals. Since 1974, over 1,700,000 course participants from over 13,000 organizations around the world have enhanced their skills through intensive hands-on exercises under the guidance of expert instructors with real-world experience.

Virtually every major company and government agency has relied on Learning Tree to provide its managers and employees with the skills they need to succeed in their job functions.

10 Reasons to Choose Learning Tree

... over 1.7 million professionals have trained with Learning Tree

1 Benefit from 32 Years of Training Excellence

Learning Tree International has trained over 1,700,000 IT and management professionals and managers from more than 13,000 organizations around the world. Virtually every major technologyoriented organization and government agency has trusted and relied on us to provide their employees with the training they need to master the latest technologies and management skills.

2 Learn from Expert Instructors

Learning Tree instructors are active practitioners who average more than 20 years experience in their field. Because they use the very technologies and skills they teach, they've already solved the same problems you are likely to encounter, so you and your organization gain the knowledge from their years of hands-on expertise. In addition to their extensive real-world experience, our instructors only qualify to teach Learning Tree Courses after completing our rigorous industryleading screening and training program.

3 Experience Superior Course Design

Learning Tree Courses are developed through a stringent, time-tested process that ensures every course is practical and relevant. Our development teams include multiple subject experts drawn from our worldwide network-and our courses are constantly updated to ensure what you learn is always up to date.

4 Courses are Available Anywhere, Anytime

In addition to our Education Centers located in North America, Europe and the Pacific Rim, Learning Tree has the infrastructure and logistical capabilities to assemble, customize and deliver world-class training anywhere in the world. Whether it's a single course at your own facility, or a complete curriculum you need to present in different locations around the globe, location is not a problem.

5 Acquire Practical Skills with Hands-On Instructor-led Training

Each of our intensive hands-on courses is designed to help you gain the skills you need-quickly and in depth. Our courses are taught in a collaborative, supportive classroom-based environment, not on a Web site where you get instruction in a vacuum. And when you return to work, you can apply your new skills, tools and techniques right away, so you and your organization reap the benefits immediately.

6 Retain New Knowledge and Skills Longer

Learning Tree Courses are developed around the principles of Active Learning, the most advanced and effective method of adult education. You are immersed in your subject through individual and group activities that significantly increase your understanding, retention and ability to apply new knowledge and concepts to maximum effect.

7 Learn in a Superb Training Environment

Our modern, comfortable Education Centers are designed to ensure the comfort, ease and maximum effectiveness of your learning experience. We provide state-of-the-art equipment featuring MagnaLearn(tm), our proprietary Instructional Enhancement Technology-which helps you learn more quickly, in greater depth and with increased retention.

8 Achieve Professional Certification

We offer 45 Certification Programs that give you professional recognition and document your expertise. Achieving Learning Tree Certification demonstrates your mastery of the essential skills required to excel in your role.

9 Earn College Credit or Continuing Education Credit

Learning Tree Courses are recommended for college credit to more than 1,500 Universities and Colleges by the American Council on Education (ACE). Our courses are also eligible for PDU credits from the Project Management Institute, as well as CPE credits from the National Association of State Boards of Accountancy.

10 Vendor-Independent Training

Learning Tree was, is and will continue to be independent of vendor influences. That means you get training that is unbiased. We present an objective, evenhanded treatment of the pros and cons of new products, techniques and technology. You even learn about third-party alternatives that the vendors themselves would never tell you about.

Learning Tree Management Training

For over 32 years, Learning Tree has been dedicated to meeting the professional development needs of people like you. Now, more than ever, superior management, leadership and interpersonal skills are critical to individual and organizational success. And it is equally critical to be able to apply those skills in complex, technology-intensive environments.

Experience the Quality...of Learning Tree Hands-On Training

Learning Tree is committed to providing the most effective high-quality education for IT professionals and managers. Our high standards for Course Development, Instructor Training and state-of-the-art facilities provide a learning experience that ensures your training investment produces the results you and your organization expect.

Active Training Ensures That "You Learn by Doing"

For over 32 years, Learning Tree has been a pioneer in the application of Active Training, which is the most advanced and effective method of adult education. And today, we are still leading the way.

In our courses, you learn by doing. Our instructors do more than just lecture--they actively involve you in your training. Brief lectures are followed by hands-on exercises so that you master new skills right away.

Get Real-World Solutions from Expert Instructors

Learning Tree instructors are active practitioners who work full time in high-tech companies, R & D labs and other business environments where they use the very technologies and skills they teach. Because they have already solved the same problems you are likely to encounter, our instructors are equipped to share their real-world experience and practical solutions with you. Everything you learn is practical, relevant and up to the minute.

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