Assertiveness Skills: Communicating with Authority and Impact

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Seminar Brochure

You will learn how to

• Develop a positive, assertive style
• Respond productively to challenging behavior patterns in others
• Build a personal skill set that will enable you to react positively in demanding situations
• Improve your relationships through a productive and powerful attitude
• Apply assertiveness skills in personal and professional situations
• Generate the results you want when dealing with other people

Course benefits
Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. Speaking directly and expressing your views confidently and productively are essential skills for developing effective workplace relationships.

Through workshops, practice sessions, video demonstrations, self-assessments, real-playing and role-playing activities, you gain the confidence to behave assertively. You learn to set boundaries, send the right verbal and non-verbal cues and respectfully ask for what you want.

Who should attend
This course is valuable for anyone who wants to enhance their assertiveness skills, build a confident, credible image, and develop effective workplace relationships.

Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course. Activities include:

• Practicing assertive introductions
• Defining assertive and non-assertive behavior
• Recognizing assertive characteristics
• Modeling assertive behavior options
• Assertively managing real-world pressures and demands
• Profiling your conflict handling style
• Applying assertiveness techniques
• Reacting rapidly to common challenges
• Planning successful outcomes
• Giving and receiving structured feedback

Course content
ASSERTIVENESS ESSENTIALS

• Recognizing modes of interactive behavior
• Characteristics of passive, aggressive, passive-aggressive and assertive behavior
• Distinguishing the modes in action
• Responding productively to manipulation
• Real-time assertiveness skills
• Capturing the essentials of an interaction
• Determining when a situation calls for assertive action
• Managing the what and how of interactions
• Articulating the results you want to achieve
• Enhancing your success through effective influence strategies
• Guiding effective choices using an assertiveness process model
• Creating powerful outcomes that work

HANDLING CONFLICT PRODUCTIVELY

• Pinpointing patterns that drive behavior
• Recognizing the influences of personal history on behavior
• Exploring how identity, habits and fear impact results
• Mapping how people handle conflict
• Enhancing your ability to respond constructively to conflict
• Assessing your preferred style
• Building an adaptative approach to conflict

EXPRESSING YOURSELF POWERFULLY AND PROFESSIONALLY

• Tools and techniques for building your assertiveness style
• Keeping the conversation on track
• Giving yourself time to think
• Creating clarity in confusing situations
• Getting your point across in meetings
• Saying no productively
• Deflecting criticism and personal attack
• Handling bullying and pressure
• Putting techniques into practice
• Selecting the appropriate tools for the situation
• Planning for productive results
• Taking responsibility
• Owning your point of view
• Giving up blame to enhance your effectiveness
• The power of "I" statements

TRANSCENDING CHALLENGING SITUATIONS

• Articulating what you want
• Setting assertiveness goals
• Defining preferred outcomes
• Creating new assertiveness habits
• Giving and receiving feedback
• Applying a four-step process to plan for difficult conversations
• Staying factual in emotionally charged situations
• Providing a powerful rationale for shifts in behavior
• Managing yourself in demanding situations
• Applying best practices under pressure

MASTERING ASSERTIVENESS PRACTICALITIES

• Actualizing your preferred behaviors and responses
• Acquiring insight and awareness through journaling
• Developing a personal action plan
• Reinforcing the rewards of change
• Recognizing areas where you need support
• Applying assertiveness skills to your real-world challenges
• Creating and practicing new behaviors
• Planning your assertiveness strategy
• Taking the next step!

Sponsor Background:
About Learning Tree

Learning Tree International is a world leader in Hands-on training for Management and Technology Professionals. Since 1974, over 1,700,000 course participants from over 13,000 organizations around the world have enhanced their skills through intensive hands-on exercises under the guidance of expert instructors with real-world experience.

Virtually every major company and government agency has relied on Learning Tree to provide its managers and employees with the skills they need to succeed in their job functions.

10 Reasons to Choose Learning Tree

... over 1.7 million professionals have trained with Learning Tree

1 Benefit from 32 Years of Training Excellence

Learning Tree International has trained over 1,700,000 IT and management professionals and managers from more than 13,000 organizations around the world. Virtually every major technologyoriented organization and government agency has trusted and relied on us to provide their employees with the training they need to master the latest technologies and management skills.

2 Learn from Expert Instructors

Learning Tree instructors are active practitioners who average more than 20 years experience in their field. Because they use the very technologies and skills they teach, they've already solved the same problems you are likely to encounter, so you and your organization gain the knowledge from their years of hands-on expertise. In addition to their extensive real-world experience, our instructors only qualify to teach Learning Tree Courses after completing our rigorous industryleading screening and training program.

3 Experience Superior Course Design

Learning Tree Courses are developed through a stringent, time-tested process that ensures every course is practical and relevant. Our development teams include multiple subject experts drawn from our worldwide network-and our courses are constantly updated to ensure what you learn is always up to date.

4 Courses are Available Anywhere, Anytime

In addition to our Education Centers located in North America, Europe and the Pacific Rim, Learning Tree has the infrastructure and logistical capabilities to assemble, customize and deliver world-class training anywhere in the world. Whether it's a single course at your own facility, or a complete curriculum you need to present in different locations around the globe, location is not a problem.

5 Acquire Practical Skills with Hands-On Instructor-led Training

Each of our intensive hands-on courses is designed to help you gain the skills you need-quickly and in depth. Our courses are taught in a collaborative, supportive classroom-based environment, not on a Web site where you get instruction in a vacuum. And when you return to work, you can apply your new skills, tools and techniques right away, so you and your organization reap the benefits immediately.

6 Retain New Knowledge and Skills Longer

Learning Tree Courses are developed around the principles of Active Learning, the most advanced and effective method of adult education. You are immersed in your subject through individual and group activities that significantly increase your understanding, retention and ability to apply new knowledge and concepts to maximum effect.

7 Learn in a Superb Training Environment

Our modern, comfortable Education Centers are designed to ensure the comfort, ease and maximum effectiveness of your learning experience. We provide state-of-the-art equipment featuring MagnaLearn(tm), our proprietary Instructional Enhancement Technology-which helps you learn more quickly, in greater depth and with increased retention.

8 Achieve Professional Certification

We offer 45 Certification Programs that give you professional recognition and document your expertise. Achieving Learning Tree Certification demonstrates your mastery of the essential skills required to excel in your role.

9 Earn College Credit or Continuing Education Credit

Learning Tree Courses are recommended for college credit to more than 1,500 Universities and Colleges by the American Council on Education (ACE). Our courses are also eligible for PDU credits from the Project Management Institute, as well as CPE credits from the National Association of State Boards of Accountancy.

10 Vendor-Independent Training

Learning Tree was, is and will continue to be independent of vendor influences. That means you get training that is unbiased. We present an objective, evenhanded treatment of the pros and cons of new products, techniques and technology. You even learn about third-party alternatives that the vendors themselves would never tell you about.

Learning Tree Management Training

For over 32 years, Learning Tree has been dedicated to meeting the professional development needs of people like you. Now, more than ever, superior management, leadership and interpersonal skills are critical to individual and organizational success. And it is equally critical to be able to apply those skills in complex, technology-intensive environments.

Experience the Quality...of Learning Tree Hands-On Training

Learning Tree is committed to providing the most effective high-quality education for IT professionals and managers. Our high standards for Course Development, Instructor Training and state-of-the-art facilities provide a learning experience that ensures your training investment produces the results you and your organization expect.

Active Training Ensures That "You Learn by Doing"

For over 32 years, Learning Tree has been a pioneer in the application of Active Training, which is the most advanced and effective method of adult education. And today, we are still leading the way.

In our courses, you learn by doing. Our instructors do more than just lecture--they actively involve you in your training. Brief lectures are followed by hands-on exercises so that you master new skills right away.

Get Real-World Solutions from Expert Instructors

Learning Tree instructors are active practitioners who work full time in high-tech companies, R & D labs and other business environments where they use the very technologies and skills they teach. Because they have already solved the same problems you are likely to encounter, our instructors are equipped to share their real-world experience and practical solutions with you. Everything you learn is practical, relevant and up to the minute.

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