Managing Change: People and Process

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Detailed Overview/Outline

You will learn how to

• Manage change through the total integration of people and process
• Design and implement a framework for managing change
• Evaluate best practice approaches to people and process for delivering successful change
• Reduce the impact of risk while maximizing the benefit of change
• Overcome resistance to change by opening and using effective communication channels
• Assemble a practical toolkit tailored to the needs of your organization

Course benefits
In response to technological advances and the need to improve performance, organizations face frequent changes to workplace structures and procedures. To effectively implement change, an organization must develop and administer a successful change strategy that integrates the contributions of both people and process.

In this course, you gain the knowledge and skills to guide the people in your workplace through the process of change. From the variety of tools and techniques available, you build a customized change toolkit to put your change vision into practice.

Who should attend
This course is valuable for managers and professionals responsible for managing and implementing change.

Course workshop
Through extensive in-class workshops, you gain practical experience working in small groups to master the tools and techniques for change. Workshops, performed under the guidance of an expert instructor, include:

• Classifying the characteristics of change
• Designing a practical framework to implement your change vision
• Identifying leadership and motivation factors that support effective change
• Creating your best practice model
• Personalizing a change performance report card
• Identifying the risk/change relationship
• Developing an enhanced communication process to reduce resistance to change
• Building an integrated change toolkit to implement a deliverable change solution

Course content
INTRODUCTION AND OVERVIEW

• The characteristics of change
• Factors affecting change
• Managing change for organizational and customer benefit
• The importance of a customized approach
• Developing an integrated change strategy
• Creating a vision and rationale for change
• Understanding the interaction between people and process

DESIGNING A FRAMEWORK FOR MANAGING CHANGE

• Translating the vision into a mandate for change
• Defining the change and its impact on the organization's resources
• Assessing the tools, processes and methods available for implementing change
• Creating a dynamic vision linked to change outcomes
• Recognizing and working with key players
• Leveraging the change sponsors
• Appointing a change champion
• Identifying individuals affected by the change
• Generating a team approach

IMPLEMENTING APPROACHES THAT DELIVER EFFECTIVE CHANGE

• People and their approach to change
• Choosing the appropriate leadership style to match the change requirement
• Enhancing participation with adaptive leadership skills
• Achieving collaboration and buy-in through motivation
• Exploring the impact of group dynamics vs. individual contributions
• Reducing resistance to change with incremental and transformational approaches to change
• Using process to deliver quality change
• What constitutes a best practice approach
• Highlights of ITIL(r), CMMI, PMBOK(r) Guide and others
• Leveraging process to support change
• Evaluating the process benefits and pitfalls for program management, project management and change management
• Measuring progress toward the final change outcome
• Linking measurement to deliverables and the change vision
• Develop a customized measurement methodology for your organization
• Creating a balanced people/process performance report card
• Maintaining dynamic communications throughout the measurement process

LEVERAGING RISK TO DRIVE A CHANGE

• Creating a risk/change relationship
• Supporting a proactive approach to risk
• Defining the components of risk
• Creating a multidimensional risk plan
• Implementing the risk/change action plan
• Optimizing WIIFM (what's in it for me?)
• Acknowledging and resolving conflicts to balance the risk/change relationship

ACHIEVING SUCCESSFUL CHANGE THROUGH EFFECTIVE COMMUNICATION

• Reducing resistance to change
• Cascading the change vision and rationale throughout the organization
• Translating the vision to day-to-day deliverables
• Closing the loop and utilizing feedback
• Barriers to effective communication
• Overcoming negative stereotypes
• Personalizing the change message
• Recognizing the potential of diversity within a change program

DEVELOPING A CUSTOMIZED APPROACH TO MANAGING CHANGE

• Reviewing current change practices in your organization
• Identifying the opportunities to improve the management of change
• Selecting the right tools and techniques to create an integrated change toolkit

Sponsor Background:
About Learning Tree

Learning Tree International is a world leader in Hands-on training for Management and Technology Professionals. Since 1974, over 1,700,000 course participants from over 13,000 organizations around the world have enhanced their skills through intensive hands-on exercises under the guidance of expert instructors with real-world experience.

Virtually every major company and government agency has relied on Learning Tree to provide its managers and employees with the skills they need to succeed in their job functions.

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Learning Tree Management Training

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