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QuickCode:
QQBTRB
Internal Consulting Skills for the Human Resources Professional
Seminar Overview
How does your management view HR -- basic record keeper or value-added, tactical business partner? Too many organizations don't recognize the strategic importance of engaging HR in high-level business decisions. That means it's up to you -- the HR professional -- to position yourself as an internal consultant who understands the organization's goals and how to achieve them. Through lectures, case studies and role playing exercises, this two-day seminar will give you the skills you need to identify critical business issues and create action plans that drive bottom-line results. CEUs: 1.2. Fee per person: $1995, $1795 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,995
Topic(s): Organization Development > Consulting
Who Should Attend?
Human resources managers, generalists and other professionals who need to develop or sharpen their internal consulting skills.
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Detailed Overview/Outline
How does your management view HR…basic record keeper or value-added, tactical business partner?
Too many organizations don’t recognize the strategic importance of engaging HR in high-level business decisions. That means it’s up to you—the HR professional—to sell your consulting skill and position yourself as an internal expert who understands the organization’s goals and how to achieve them. Through lectures, case studies and role playing exercises, this two-day seminar will give you the skills you need to identify critical business issues and create action plans that drive bottom-line results. How You Will Benefit
- Better understand your organization’s business objectives and contribute to achieving them
- Gain recognition from management as a key business player with consulting skills
- Increase your stake in making overall business decisions
- Engage employees and improve productivity at all levels
- Provide better support across all functional areas
- Return to work with a transition plan for implementing your new consulting skills
What You Will Cover
- What are successful consulting skills?
- Understand the environment, actions and success factors of HR consultants
- Identify the internal consultant’s roles
- Establish the consulting process and potential challenges
- Assess your organization’s business environment and long-term strategy
- Prepare for the “contracting” conversation with your internal business partners
- Establish the framework and tools to analyze the business needs
- Plan and implement internal consulting projects
Who Should Attend
Human resources managers, generalists and other professionals who need to develop or sharpen their internal consulting skills. Extended Description
Learning Objectives
- Describe the Role of the HR Professional as a Value-Added Internal Consultant
- Articulate the Competencies That Successful HR Consultants Demonstrate
- Describe the Eight-Step Consultant Engagement Methodology
- dentify Tools and Techniques for Successful Internal Consultant Engagements
- Use a New Business-Based Consulting Vocabulary Accurately
- Apply the Model to Change Your Mind-Set and Seek Consulting Opportunities
Role of the Internal Consultant
- State the Value of the Internal HR Consultant to the Organization
- Describe the Three Roles of the Internal Consultant
- Identify the Skills and Competencies Needed to Be an Effective Internal Consultant
- List the Eight Steps of a Consultative Engagement
Scoping the Issue
- Recognize Consulting Opportunities on the Job
- Diagnose Situations to Determine the Client’s Need and Current State
- Formulate Problem Statements with the Internal Client
- Document the Statement of Work and Approach to Problem Solving
Contracting with the Client
- Initiate a Contracting Meeting with the Client
- Present and Negotiate the Terms of the Engagement with the Client
- Recognize When to Solidify a Contract, or Postpone or Terminate Negotiations
Gathering Information
- Determine the Data Required for a Successful Engagement
- Engage the Client and Stakeholders to Solicit Commitment for the Engagement
Analyzing Issues and Making Recommendations
- Synthesize Information from the Data Gathering Phase
- Identify the Components Needed for Effective Presentations and Deliverables
- Prepare the Client and Key Stakeholders for Recommendations
Providing Feedback to the Client
- Share the Key Findings in a Manner So That They Will Be Heard and Accepted
- Position the Findings and Feedback for Client Commitment and Action
Develop an Implementation Plan
- Create a Blueprint and Action Plan Required to Solve the Problem
- Identify the Role of the Consultant in Implementation
Exiting the Engagement
- Evaluate the Success of the Engagement
- Determine Next Steps and the Need for Extension, Renegotiation, or Termination
Action Planning
- "Operationalize" the Role of the Internal Consultant
- Transfer Learning from the Classroom to Your Job Within 24 Hours
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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