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Developing Your Emotional Intelligence

Fee:

$2,345

· QuickCode:

QQBTTV

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*When registering by phone, use Priority Code: XNNT

Provider:
AMA (American Management Association International)

Topic(s):
Leadership & Management > Interpersonal Skills

Who Should Attend?
All business professionals who want to maximize performance by developing their interpersonal skills and increasing self-understanding and self-management.

• Communicating Up, Down and Across the Organization
• How to Communicate with Diplomacy, Tact and Credibility

Full Seminar Description

Enhance your self-awareness and make emotions work for you to build more productive relationships—professionally and personally—through emotional intelligence training.

Understanding and improving the connection between emotions and actions is crucial to business and personal success. Without such insights, even seemingly successful relationships may be courting disaster. Emotional intelligence (EI) and emotional intelligence training are very hot topics in today’s workplace. Now you can actually develop and enhance the skills that will positively impact your work—and in doing so, tap into a whole new level of achievement in your career.

How You Will Benefit

• Recognize the impact that EI abilities have on your professional development and career
• Assess your own EI abilities
• Increase self-awareness and develop a clear understanding of your strengths and weaknesses through emotional intelligence training
• Learn strategies to help you manage counterproductive tendencies
• Improve your sensitivity to corporate cultures and respond appropriately to workplace social cues
• Identify and apply the four key emotional skills to a broad variety of workplace situations
• Develop and use the "EI Blueprint" to manage difficult professional challenges and enhance interactions
• Create an action plan for continued EI self-development

What You Will Cover

• Characteristics of the emotionally intelligent person
• Four key emotional skills: identifying, leveraging, understanding and managing emotions
• Connecting emotional expressions and underlying messages to read people more accurately
• Leveraging emotions to help you think
• Emotional tasks: enhancing your skills
• Developing a complex emotional vocabulary to describe emotions with clarity
• Meeting the emotional needs of others
• Managing emotions effectively
• Developing a Blueprint model using the four key emotional skills to tackle workplace challenges

Who Should Attend

All business professionals who want to maximize performance by developing their interpersonal skills and increase self-understanding and emotion-management through emotional intelligence training.

Extended Description

Learning Objectives

• Recognize the Impact Emotional Intelligence Has on Your Professional Development
• Assess Your Current Emotional Intelligence
• Identify the Four Key Emotional Skills
• Apply Emotional Intelligence to a Broad Variety of Workplace Activities
• Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
• Create an Action Plan for Continued Emotional Intelligence Self-Development

Overview of Emotional Intelligence

• List Personal Workplace Benefits to Be Gained By Developing Emotional Intelligence
• Assess and Analyze Your Present Emotional Intelligence
• Synthesize What Each Element of the Emotional Intelligence Model Brings to Developing Productive Working Relationships

Identifying Emotions

• Identify Personal Emotions and Their Associated Feelings
• Recognize Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
• Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others’Emotions

Understanding Emotions

• Explain How the Brain Works in the Emotional Response System
• Assess Individual Emotional Responses to Shared and Common Situations
• Review Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

Leveraging Emotions

• Define the Role of Emotion in How We Think and Physically Feel
• Recognize and Manage Physical Responses to Emotions
• Investigate and Apply Mood induction strategies

Managing Emotions

• Identify the Personal Cost Benefit for Staying Open to, Rather Than Suppressing, Emotions
• List and Apply Preventive Strategies to Manage Emotions
• List and Apply Responsive Strategies to Manage Emotions

Emotional Intelligence Blueprint

• Identify the Four Steps of the Emotional Intelligence Blueprint Process
• Apply Each Step in the Emotional Intelligence Blueprint Process
• Employ the Emotional Intelligence Blueprint to a Workplace-Specific Case Study

Sponsor Background:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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