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IT Relationship Management: Aligning IT with the Business

Fee:

$2,490

· QuickCode:

QQBUUK

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Provider:
Learning Tree International

Topic(s):
Computers & Software > Data Base

Who Should Attend?
Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.

Full Seminar Description

You Will Learn How To

• Build a strong alignment between IT and the business
• Plan a strategy that positions you as a trusted IT advisor to key stakeholders
• Perform an analysis of IT's services and culture
• Choose IT projects that have a high likelihood of building trust
• Create clear and effective service delivery agreements, including SLAs, MOUs and MOAs
• Differentiate your internal IT services from competitive solutions

Course Benefits

A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

Who Should Attend

Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.

Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical and social nuances of serving as a trusted IT advisor to the business. Activities include:

• Experiencing trust firsthand through a dynamic simulation
• Evaluating stakeholders to determine their level of influence and power
• Uncovering and documenting an IT organization's catalog of services, including catalog management
• Recommending solutions to complex, simulated IT relationship problems
• Negotiating and documenting business agreements using industry-standard formats
• Collaborating with others to foster new ideas and innovations
• Assessing performance with a relationship scorecard

Course Content

Overview of Relationship Management

• Why organizations need an ITRM
• Balancing the needs of IT and the business
• What good alignment looks like

Principles for Aligning IT and the Business

• The trusted IT advisor
• Recognizing what trust feels like
• Defining trust in an IT organization
• The process for building trust
• Role of the IT Relationship Manager (ITRM)
• IT relationship management vs. IT project management
• Discovering your strengths and weaknesses
• Technical and social competencies of an ITRM

Determining IT's Current State

• Defining a catalog of services
• Recognizing IT services
• The components of an ideal catalog
• Creating an initial catalog from scratch
• Ranking services with metrics
• Developing awareness of the organizational culture
• The IntCRM Model
• Overcoming common IT relationship barriers
• Applying tools for culture analysis

Building the Trusted Relationship

• Knowing your stakeholders
• Identifying business and IT stakeholders
• The stakeholder relationship life cycle
• Classifying the roles stakeholders play
• Optimizing the first meeting
• Planning the meeting
• Models for understanding people
• Explaining the role of the ITRM
• Confirming relationships and roles
• Leaving with actions
• Planning the relationship strategy
• Analyzing the relationship
• Recruiting trusted teams
• Forming the plan
• Executing the strategy

Facilitating Actionable IT Solutions

• Performing competitive analysis
• Evaluating IT outsourcing and consulting solutions
• Establishing your competitive advantage
• Identifying opportunities for improvement
• Capturing, prioritizing and documenting business needs
• Differentiating performance, service and training needs
• Picking quick-win projects
• Designing a strategy to meet customer needs
• Conducting a modified SWOT analysis
• Questions you should ask
• Making a go or no-go decision
• Evaluating results
• Establishing performance metrics
• Assessing ITRM success
• Planning your next steps

Winning Competitive IT Projects

• Responding to requests
• Differentiating your services from your competitors'
• Communicating your internal IT capabilities to the business
• Selling your solutions to the business
• Translating IT speak to business speak
• Creatively communicating your understanding of stakeholder pains
• Linking IT solutions to pains
• Negotiating agreements that support business requirements
• Writing clear, tailored SLAs, MOUs and MOAs
• Managing project handoffs
• Relationship management vs. project management
• The ITRM's role across the project life cycle
• Creating and maintaining communication channels
• Building the relationship
• The IT relationship scorecard
• Establishing quantitative and qualitative measures
• Setting baselines for comparison
• Analyzing results

Sponsor Background:

Learning Tree International is a world leader in Hands-on training for Management and Technology Professionals. Since 1974, over 1,700,000 course participants from over 13,000 organizations around the world have enhanced their skills through intensive hands-on exercises under the guidance of expert instructors with real-world experience.

Virtually every major company and government agency has relied on Learning Tree to provide its managers and employees with the skills they need to succeed in their job functions.

10 Reasons to Choose Learning Tree

... over 1.7 million professionals have trained with Learning Tree

1 Benefit from 32 Years of Training Excellence

Learning Tree International has trained over 1,700,000 IT and management professionals and managers from more than 13,000 organizations around the world. Virtually every major technologyoriented organization and government agency has trusted and relied on us to provide their employees with the training they need to master the latest technologies and management skills.

2 Learn from Expert Instructors

Learning Tree instructors are active practitioners who average more than 20 years experience in their field. Because they use the very technologies and skills they teach, they've already solved the same problems you are likely to encounter, so you and your organization gain the knowledge from their years of hands-on expertise. In addition to their extensive real-world experience, our instructors only qualify to teach Learning Tree Courses after completing our rigorous industryleading screening and training program.

3 Experience Superior Course Design

Learning Tree Courses are developed through a stringent, time-tested process that ensures every course is practical and relevant. Our development teams include multiple subject experts drawn from our worldwide network-and our courses are constantly updated to ensure what you learn is always up to date.

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In addition to our Education Centers located in North America, Europe and the Pacific Rim, Learning Tree has the infrastructure and logistical capabilities to assemble, customize and deliver world-class training anywhere in the world. Whether it's a single course at your own facility, or a complete curriculum you need to present in different locations around the globe, location is not a problem.

5 Acquire Practical Skills with Hands-On Instructor-led Training

Each of our intensive hands-on courses is designed to help you gain the skills you need-quickly and in depth. Our courses are taught in a collaborative, supportive classroom-based environment, not on a Web site where you get instruction in a vacuum. And when you return to work, you can apply your new skills, tools and techniques right away, so you and your organization reap the benefits immediately.

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9 Earn College Credit or Continuing Education Credit

Learning Tree Courses are recommended for college credit to more than 1,500 Universities and Colleges by the American Council on Education (ACE). Our courses are also eligible for PDU credits from the Project Management Institute, as well as CPE credits from the National Association of State Boards of Accountancy.

10 Vendor-Independent Training

Learning Tree was, is and will continue to be independent of vendor influences. That means you get training that is unbiased. We present an objective, evenhanded treatment of the pros and cons of new products, techniques and technology. You even learn about third-party alternatives that the vendors themselves would never tell you about.

Learning Tree Management Training

For over 32 years, Learning Tree has been dedicated to meeting the professional development needs of people like you. Now, more than ever, superior management, leadership and interpersonal skills are critical to individual and organizational success. And it is equally critical to be able to apply those skills in complex, technology-intensive environments.

Experience the Quality...of Learning Tree Hands-On Training

Learning Tree is committed to providing the most effective high-quality education for IT professionals and managers. Our high standards for Course Development, Instructor Training and state-of-the-art facilities provide a learning experience that ensures your training investment produces the results you and your organization expect.

Active Training Ensures That "You Learn by Doing"

For over 32 years, Learning Tree has been a pioneer in the application of Active Training, which is the most advanced and effective method of adult education. And today, we are still leading the way.

In our courses, you learn by doing. Our instructors do more than just lecture--they actively involve you in your training. Brief lectures are followed by hands-on exercises so that you master new skills right away.

Get Real-World Solutions from Expert Instructors

Learning Tree instructors are active practitioners who work full time in high-tech companies, R & D labs and other business environments where they use the very technologies and skills they teach. Because they have already solved the same problems you are likely to encounter, our instructors are equipped to share their real-world experience and practical solutions with you. Everything you learn is practical, relevant and up to the minute.

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