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Business Process Analysis
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Provider:
Global Knowledge
Topic(s):
Computers & Software > Management Operations/MIS
Who Should Attend?
Systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, & program mgrs
Full Seminar Description
In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements. The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you'll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project. To receive course credit, students are expected to attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment. Fee per person: $2495In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you'll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.
To receive course credit, students are expected to attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Who Needs to Attend
Systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.
Prerequisites
There are no prerequisites for this course.
Follow-On Courses
Business Skills for IT Professionals
Requirements Development and Management
IT Project Management
Applied Project Management
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
CBAP™ - Certified Business Analysis Professional
Professional Business Analyst Certificate
Analyze your business today and map the path to tomorrow.
What You'll Learn
- Determine the quality of a business process
- Identify business processes that need to be analyzed and possibly improved
- Define "business process analysis" and the responsibilities of the business analyst
- Determine when a process action team (PAT) is called for
- Charter and lead a process action team
- Identify all of the stakeholders in a business process
- Choose appropriate information gathering technique(s) for each type of stakeholder
- Prepare for and perform information gathering activities
- Provide feedback to stakeholders to verify and gain additional information
- Define the goal of a business process
- Determine how to measure the effectiveness of a business process
- Use a variety of methods to model a business process and its data
- Perform root-cause analysis of the problems with a business process
- Enumerate options for improving a business process
- Make a sound business case for improving a business process
- Obtain stakeholder buy-in and sign-off
- Plan a process improvement project
- Analyze the results of a process improvement project
Hands-On Exercises
- Perform the Deming bead experiment
- Choose a business process to analyze
- Complete a project mini-charter
- Complete a stakeholder analysis
- Identify information gathering methods for your project
- Prepare to interview the stakeholder
- Interview the stakeholder
- Document the information gathered
- Perform and document a GQM analysis of your process
- Prepare for a follow-up meeting with the stakeholder
- Hold a follow-up meeting with the stakeholder
- Update information about the process
- Use the ETVX process definition paradigm
- Draw a SIPOC diagram
- Draw a use case diagram
- Draw a process flowchart
- Draw a swim lane diagram
- Draw a data flow diagram
- Draw an entity relationship diagram
- Hold another feedback session with the stakeholder
- Perform causal analysis
- List sources of standards and industry best practices
- Use the STP method to identify improvement options
- Model the improved process
- Prepare the process improvement proposal
- Present the process improvement proposal
- Prepare a project plan for your process improvement
- Provide feedback on the BPA process
Course Outline
1. Define the "Quality of a Business Process
- People
- Process
- Tools
- Inputs
2. Choose a Business Process to Analyze
3. Understand the Business Analysis Process
- Definition of "Business Process Analysis"
- The Process of Business Process Analysis
- Role of the Business Analys
4. Charter the Process Action Team
5. Identify the Stakeholders of a Business Process
6. Choose Information Gathering Techniques
7. Gather Information
- Preparation
- Execution
- Feedback & Validation
8. Document the Process Goal and Metrics
- Perform GQM Analysis
9. Model the Current (As-Is) Process
- ETVX Process Model
- SIPOC Analysis
- Use Case Diagrams
- Process Flowcharts
- Swim Lane Diagrams
- Data-Flow Diagrams (DFD)
- Entity-Relationship Diagrams (ERD)
10. Determine Causes of Problems
- Fishbone (Ishikawa) Causal Analysis
11. Determine Process Improvement Options
- Modeling the Improved (To-Be) Process
12. Make the Business Case for Process Improvement
13. Plan the Implementation
14. Hold a Project Retrospective
Sponsor Background:
About Global KnowledgeFounded in 1995, Global Knowledge, Inc. is the world's largest independent IT education integrator, offering more than 700 courses in more than 30 countries and in 15 languages. Global Knowledge’s blended IT education solutions combine vendor-authorized and proprietary content with Global Knowledge-developed curricula, delivered through the right mix of intensive hands-on classroom training and interactive e-Learning. The company offers complete IT education program management solutions including enrollment, assessment, progress tracking and certification. The company’s blended IT education solutions are delivered via instructor-led classroom (c-learning), virtual classroom (v-learning), self-paced e-Learning, and e-Learning tools or software applications.
Mission
Global Knowledge is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their IT education programs to be designed and delivered.
Ownership
Global Knowledge, Inc., a privately held company based in Cary, NC, is owned by New York-based investment firm Welsh, Carson, Anderson and Stowe.
Market Share
According to International Data Corporation (IDC), Global Knowledge is the fourth-largest provider of IT education solutions and holds 1.7% of total market share, roughly half that of the largest training company (IBM Global Services). In addition, Global Knowledge is the:
- #1 provider of networking training programs worldwide for combined vendor-authorized and proprietary programs
- #1 training provider worldwide for Cisco IT certification programs
- #1 training provider worldwide for Nortel certification programs
- #1 training provider worldwide for Linux certification programs
- #1 training provider in Europe and the Americas for Enterasys certification programs Employees
Global Knowledge employs over 1,800 people worldwide. Approximately 20% of its instructor base holds advanced degrees.
Individuals and organizations worldwide learn to master technology through Global Knowledge's integrated, blended solutions comprised of:
- Education Services: offering more than 700 different courses including manufacturer certifications for Cisco, Microsoft, Nortel, Oracle, Enterasys, and Red Hat. In addition, Global Knowledge offers certification courses for internetworking and job skill certifications.
- Enterprise Services: developing custom integrated solutions to manage proficiencies for an information technology workforce. Projects include large-scale rollouts; integration of personnel following mergers and acquisitions, customized accelerated certification training programs, and competence assessment.
- Knowledge Products: providing software products for just-in-time, in-application training and e-Learning solutions that include a comprehensive selection of self-paced and web-delivered training, mentoring, and remote lab services for high-value internetworking topics. The company offers titles on e-commerce, Nortel, Cisco, operating systems, ATM, computer networking and telecommunications. Global Knowledge also provides an e-Learning environment that enables the rapid design and web-deployment of training materials for enterprise applications and business processes.
- Outsourcing Services: managing complete education programs for many of the world’s largest corporations.
Strategic Partners and Clients
Global Knowledge continues to foster strategic partnerships and client relationships with some of the most dominant and pervasive players in the information technology industry today, including:
- AT&T
- Microsoft
- Association of Web Professionals
- Net G
- Centra
- NIIT
- Cisco Systems
- Nortel Networks
- CompTIA: A+, iNet+, Network+
- Novell
- Compaq
- Oracle
- Deutsche Telekom
- SAP
- Enterasys
- Soft Link, Inc
- Entrust
- Sprint
- Ericsson
- TruSecure Corporation
- ICCP
- TutorPro
- Korea Telecom
- University of Phoenix
- Legato
- Williams Communications
- McGraw/Hill Osborne
- WorldCom
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