Applying Diversity Management to Innovation, Decision Making, Complex Problem Solving and Business Results

Complete Seminar Details

Examples of the power of diversity are around us all the time. They make a compelling case for using diversity management to get better results, solve problems, make better decisions, and create innovative services. Yet, we often miss these compelling signs. Why? We don’t know what to look for.

The field of diversity has been so consumed with basic diversity issues (representation, image, recruiting, retention) that many people have overlooked the power of “true diversity” to create value and results. This course provides a glimpse into the possibilities of diversity management when it is approached as a strategy and viewed through the lens of “capacity to create value.” It explores:

• Why “management” is essential to getting value from diversity
• How to determine “true diversity” based on perspectives, heuristics, interpretations, and predictive models
• How to use diversity as a trigger for innovation
• Examples of how diversity produces performance, productivity, creativity, quality decisions, and commercial value

Key Topics

• The everyday possibilities of diversity management
• Knowing what to look for
• The ugly side of diversity without management
• Review of “We Don’t Know What We Think”
• Review of The Difference, and other book excerpts
• Managing diversity at the individual, group, interpersonal, and organizational levels
• Overview of a diversity management strategy
• The power of Conversations That Count™
• What every manager, leader, and employee needs to know

Special Features

Who Will Benefit

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.

Instructor(s):