Assertiveness Skills for Managers and Supervisors

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Detailed Overview/Outline

If you've ever wanted to be known as the manager who always gets the job done - the professional who's respected company-wide as a polished speaker - or a tenacious negotiator who knows how to drive a bargain - this is the seminar for you. In six hours, you'll gain the assertiveness skills you need to achieve the recognition you deserve and the admiration of your colleagues. You'll discover new ways to get results you expect from employees-without coming off as heavy-handed. You'll learn how to actively persuade others-without being pushy. And you'll build authority-without making enemies.

WHO SHOULD ATTEND:
For professionals who want to fine-tune their management skills and become more assertive without appearing overly aggressive.

HOW YOU WILL BENEFIT:

• Feel more confident and in control
• Get the credit you deserve for your ideas
• Manage with more authority
• Gain the respect of upper management

WHAT YOU WILL COVER:
MANAGE WITH AUTHORITY

• How to avoid crossing the line between assertive and aggressive behavior
• Discover which of the 3 types of bosses you are with this confidential management survey
• How to exercise your authority without being a tyrant or a taskmaster
• YES! It's all right to show your anger - here's how to do it constructively
• How to confidently handle complaints and criticism from your peers

BECOME A MASTER OF PERSUASION AND NEGOTIATION

• How to powerfully state your opinion without appearing hostile
• A great way to get even the most unbudging opponent to compromise
• The 1 form of persuasion that employees hate and how to avoid using it
• 3 phrases that will instantly dilute any suggestion you make…and what to say instead
• How to involve employees in managerial decision-making without inviting them to usurp your authority

HANDLE CONFLICTS AND CRISES WITH CONFIDENCE

• How to defend yourself without letting your emotions get the best of you
• 3 methods for dealing with aggressive colleagues
• The secret to changing the way you feel about a person or policy you don't agree with
• How to use assertive body language that tells everyone you mean exactly what you say
• How to get employees to solve problems on their own instead of bringing them to you all the time

GAIN SUPPORT AND DEDICATION FROM YOUR STAFF

• The professional way to admit you've made a mistake and move on
• How to defend your employees' actions without damaging your credibility
• Step-by-step guidelines for helping your team meet deadlines when the pressure is on
• How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
• 1 of the more powerful employee motivators that many managers fail to use
• How to put an unpopular decision into effect without damaging employee morale
• How to organize a self-sufficient team you can rely on to get things done - even when you're out of the office

Sponsor Background:
Since 1977, Padgett-Thompson has been providing popular, skill-building training that dramatically improves the way people work. Whether you're needing training through our public seminars, online training, books, tapes and software -- or you want us to bring it directly to your place of business through our Padgett-Thompson On-site division -- you can be sure you're receiving the latest in business strategy, best practices, and skill-building information.

But through it all, no matter how far we've gone or how fast we've grown, we still operate on the same principles stated by our founders -- provide the highest quality training at reasonable prices and back it up with a 100 percent guarantee. If you're not happy with your training, you get your registration fee back. It's what's made us the most trusted training company in the industry.

We invite you to take a look around our site and experience what Padgett-Thompson customers have known for years: You will achieve more with us!

Quote From Past Participants:
"This seminar gave me a solid base I can build upon to become an effective supervisor" - Fullerton Police Department

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