Many events are available as webinars. Browse all webinars or use 'WB' in the city/state search.
After this seminar you and your staff will be better equipped to: Understand the difficult people in your lives; Learn how they think, what they fear, why they do what they do; Understanding difficult people makes them less frustrating; Know specifically what to do and say. At this seminar you'll concentrate on here's-how-to-do-it techniques. You'll leave knowing how to use these techniques in specific situations, with all types of difficult people. Be less of a target for difficult people. Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can too. Learn how to derail problem people and teach them to treat you with respect. Bring out the best in people. Let's face it, nobody's difficult all the time (and everybody's difficult some of the time). Your new skills will help you reinforce the most positive behavior in everyone -- at work and at home. 6 CEUs. Keywords: webinar, webinars, on demand, virtual learning, virtual classes, online learning. Live Online Seminars earn CEU course credit only. Fee per person: $149; $139 each for five or more attendees.
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