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Leadership Skills for Supervisors Live or Remote Access
You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader. Keywords: interpersonal skills, behavior styles, effective listening, performance appraisal, coaching, mentoring, decision-making, personal objectives, leadership characteristics. 3 days. CEUs: 1.8. Fee per person: $2445, $2195 for AMA members.
*When registering by phone, use Priority Code: XNNT
Provider:
AMA (American Management Association International)
Topic(s):
Leadership & Management >
Supervisory Skills
Who Should Attend?
Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.
We Also Recommend:
You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.
HOW YOU WILL BENEFIT:
- Develop interpersonal skills that help you communicate, listen, and handle conflicts
- Become more effective at influencing others
- Accomplish goals and control outcomes when dealing with staff, peers, management, and other departments
- Learn how to work with groups and teams to solve problems and accomplish projects
- Hold performance discussions that result in changed behavior and enhanced productivity
- Analyze your own styles of behavior and recognize your strengths/weaknesses
WHAT YOU WILL COVER:
- How to empower yourself and your staff
- What leadership is from the supervisor’s point of view
- How to build credibility and trust
- Analyzing effective listening processes and skills
- Learning participate leader skills and techniques
- The three steps of the continuous performance appraisal process
- Coaching, mentoring and how to give constructive feedback
- Decision-making tools for effective leadership
- How to apply problem solving techniques to solve actual problems
- Teams vs. work groups: learn to lead and build personal effectiveness
Outline
Introduction
- Identify What Is Different in Supervision/Management Today
- Identify the Opportunities for Supervisors/Managers Today
- Describe Personal Objectives for This Course
- Define What Leadership Is from a Supervisor’s Point of View
- Rank Leadership Characteristics
Leadership
- Identify the Difference between Managers and Leaders
- Observe Leaders in Action
- Examine Your Own Leadership Capability
- Identify How Leaders Build Credibility and Trust
- Identify the Leadership Skills That Will Be Needed in the Next Five Years
- Explore the Forces Encouraging Leadership and the Constraints Working against Leadership for Supervisors
- Develop Your Leadership Skills Development Plan
Interpersonal Skills
- Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
- Analyze Effective Listening Processes and Skills
- Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
- Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Your Effect on Others
- Create a Communication Case from Work Experience
- Resolve a Communication Case Created from Other Group Members' Work Experiences
Coaching and Mentoring
- Take the "Insight Inventory: Understanding Yourself and Others."
- List the Elements of Effective Feedback
- Write Statements about Actual Employee or Team Member Situations
- Describe the Coaching Discussion and Its Format
- Practice Coaching and Mentoring in Role Plays with an Actual Employee or Team Member Situations
Decision-Making Tools for Leading
- Discuss Three Methods of Brainstorming and Describe the Advantages of Each
- Discuss the Effects of Organizations on Creativity
- List the Steps in Problem Solving
- Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job
Learning to Lead Groups and Teams
- Learn the Differences between Teams Versus Work Groups
- Get Insight on Your Own Team Building and Personal Effectiveness
- Practice Group Skills in Exercises That Develop Teamwork
- Discuss the Role of a Group or Team Leader and Practice Facilitation Skills
WHO SHOULD ATTEND
Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation Policy
Transfer, Cancellation and Refund Policy
For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.
100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
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