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Customer Service Excellence: How To Win and Keep Customers

Fee:

$2,095.00

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This seminar gives you the customer service skills you need to communicate professionalism and respect, enhance customer relationships and secure a competitive advantage. Topics include: knowing what customers expect; controlling problem situations; cultivating effective phone communication; and creating a positive image with customers. 2 days. 1.2 CEUs. Keywords: webinar, webinars, customer relations, customer service. Fee per person: $2095, $1895 for AMA members.

*When registering by phone, use Priority Code: XNNT

AMA (American Management Association International)

Provider:


AMA (American Management Association International)

Topic(s):


Customer Service & Sales > Customer Relations

Who Should Attend?


Customer service reps, frontline technical and support personnel, field service reps, tech-support specialists, account managers, credit and billing specialists, small business owners


Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.


Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.


How You Will Benefit


What You Will Cover

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant


Outline

Learning Objectives

The Power of Customer Service Excellence

Creating a Culture of Credibility with Internal Customer Service

Building Credibility By Managing Customer Expectations

Managing Conflict with Professionalism Under Pressure

Effective Communication Styles for Customer Satisfaction

Effective Communication with Personalized Listening Skills

Customer Communication Channels and the Power of Words

Strategies for Dealing with Challenging Customers


Sponsor Background:

The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

Cancellation Policy

Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

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