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How to Communicate with Diplomacy, Tact and Credibility - Live Online/Virtual

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How well you communicate can make or break your professional image. It directly influences how others view your work and performance -- as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. 2 days for live seminar or four three-hour sessions online. 1.2 CEUs. Keywords: interpersonal skills, people management, human relations, communications, communication style, politically correct attitudes, tolerance, prejudice, judgment, controversial news, diplomatic, webinar, webinars, virtual learning. Fee per person: $2445, $2195 for AMA members.

*When registering by phone, use Priority Code: XNNT

Provider:

AMA (American Management Association International)

Topic(s):

Leadership & Management > Interpersonal Skills

Who Should Attend?

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

• Responding to Conflict: Strategies for Improved Communication - Live Online/Virtual
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How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

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Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

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How You Will Benefit

• Apply diplomacy and tact to be a credible and effective communicator
• Manage the impact your communications have on your image
• Define and leverage your communication style
• Develop and demonstrate better listening skills
• Understand the importance of perceptions
• Explore communication style differences and learn to flex your own style
• Recognize the impact of stress on communications and be able to adjust for it
• Know what makes effective, powerful communication and develop the skills to model it

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What You Will Cover

The Importance of Perception

• Understanding how perception and image can impact others’ perception of you and your performance
• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

• Knowing how style impacts the image others have of you
• Flexing your style to communicate with more diplomacy, tact and credibility
• Completing the Insight Inventory® to better understand how style affects your communication effectiveness
• Flexing your style to gender, generation and position
• Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

• Identifying and removing the roadblocks to effective communication
• Knowing how to positively impact the visual, verbal and vocal components of communication
• Describing the Know-Feel-Do Model of communicating
• Implementing strategies for powerful communications and practicing them
• Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

• Applying good listening skills in order to communicate with diplomacy, tact and credibility
• Identifying the barriers and obstacles to effective listening
• Using good listening skills to build and improve your image
• Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

• Defining the five actions that make for credible communication
• Applying diplomacy, tact and credibility skills to create more effective communication
• Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
• Being aware of your “hot buttons,” and preparing before you face these situations

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Outline for classroom

Learning Objectives

• Apply Diplomacy and Tact to Be a Credible and Effective Communicator
• Manage the Impact to Your Image
• Define and Leverage Your Communication Style
• Utilize Effective Communication Skills
• Demonstrate Good Listening Skills

The Importance of Perceptions

• Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
• Describe How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication

Communication Style Differences

• Explain How Style Impacts the Image Others Have of You
• Evaluate the Opportunities and Challenges of Your Thinking Style in Working with Others
• Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

• Identify and Remove the Roadblocks to Effective Communication
• Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
• Describe the Know-Feel-Do Model of Communicating
• Practice Good Communication Skills

Effective Listening Skills

• Identify the Barriers and Obstacles to Effective Listening
• Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact and Credibility

Diplomacy, Tact and Credibility

• Define the Five Actions That Make for Credible Communication
• Recognize How to Utilize Diplomacy and Tact When Communicating with Others
• Apply Diplomacy, Tact and Credibility to Create More Effective Communication

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Outline for online

LEARNING OBJECTIVES

• Manage the Impact to Your Image
• Define and Leverage Your Communication Style
• Utilize Effective Communication Skills
• Practice Becoming a Good Leader

LESSON ONE

The Importance of Perceptions

• Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
• Explore How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication Skills

LESSON TWO

Communication Style Differences

• Explain How Style Impacts the Image Others Have of You
• Evaluate the Opportunities and Challenges of Your Style in Working with Others
• Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

• Identify and Remove Roadblocks to Effective Communication

LESSON THREE

Effective and Powerful Communication (cont’d)

• Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
• Describe the Know-Feel-Do Model of Communicating
• Practice Good Communication Skills

LESSON FOUR

Effective Listening Skills

• Identify the Barriers and Obstacles to Effective Listening
• Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact, and Credibility

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Sponsor Background:

The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation Policy

Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.