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Assertiveness Training Remote Access thru April 2020
Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization - discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You'll assess your areas of strength and growth in this critical skill - understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use! Keywords: webinar, webinars, assertive, etiquette, self-esteem, passive, aggressive, communication, conflict management, conflict resolution, saying no, how to say no. CEUs: 1.8. Fee per person: $2345, $2095 for AMA members.
*When registering by phone, use Priority Code: XNNT
Provider:
AMA (American Management Association International)
Topic(s):
Leadership & Management >
Assertiveness Training
Who Should Attend?
Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.
We Also Recommend:
Gain more confidence, decisiveness and respect!
Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization…discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill…understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!
Who Should Attend
Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.
How You Will Benefit
- Gain the essentials of assertiveness
- Practice assertive behaviors through verbal, vocal and visual techniques
- Address assertiveness issues in both your personal life and business life
- Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
- Apply your newly learned skills to relevant on-the-job situations
What You Will Cover
- Differences in behavioral styles—passive, aggressive and assertive
- Identify techniques for improving self-esteem
- Improve communication with different social styles
- Risks and benefits in becoming assertive
- Factors that influence your level of assertiveness
- The role of social styles in assertive communication
- A five-step model for conflict resolution
- Appropriate assertiveness in common workplace situations
- Achieving a healthy balance personally and professionally
Outline
Learning Objectives
- Describe Behaviors That Distinguish Assertive, Passive and Aggressive Behavioral Styles
- Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness
- Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques
- Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace
Assertiveness Fundamentals
- Assess Personal Areas for Improvement Related to Assertiveness
- Define Assertiveness
- Identify Characteristics and Behaviors Associated with Assertive Individuals
- Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive
Personal Influences on Assertiveness
- Describe Your Personal Strengths to Improve Self-Concept and Confidence
- Recognize the Role and Pattern of Lifelong Influences on Being Assertive
- Identify Techniques to Improve Self-Esteem
- Develop an Assertive Bill of Rights.
Communication—Skills, Challenges and Tools
- Identify Verbal, Vocal, and Visual Elements of Assertive Communication
- Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations
Conflict Management
- Develop a Plan to Manage Conflict Using the AEIOU Communication Model
- Assess Your Current Comfort Level By Saying "NO" to Others
- Identify Techniques for Interacting with Common Difficult Employee Types
- Practice Strategies for Saying "NO"
- State Techniques to Overcome Reluctance When Initiating Requests
Appropriate Assertiveness in Workplace Situations
- State Assertive Responses to Challenging Situations Associated with Attending Meetings
- Develop Assertive Language for Receiving and Requesting Feedback from Others
Achieving a Healthy Balance—Personally and Professionally
- Identify Strategies for Action to Help Achieve a Balanced Life
- Develop an Assertive Approach to Two Current Challenging Situations
- Establish an Action Plan for Achieving Your Goals
Special Feature
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation Policy
Transfer, Cancellation and Refund Policy
For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.
100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
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