Many events are available as webinars. Browse all webinars or use 'WB' in the city/state search.
Effectively Communicating in the Moment Remote Live or Access
Feel empowered when called upon to 'stand and deliver' in spontaneous moments. Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors. Keywords: webinar, webinars. Fee per person: $2445; $2195 each for AMA members.
*When registering by phone, use Priority Code: XNNT
Provider:
AMA (American Management Association International)
Topic(s):
Leadership & Management >
Interpersonal Skills
Who Should Attend?
All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence
We Also Recommend:
Feel empowered when called upon to “stand and deliver” in spontaneous moments
It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.
Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.
How You Will Benefit
- Manage stress in difficult impromptu interactions
- Organize and frame responses using mental templates
- Develop nonverbal behaviors that convey professionalism
- Assess your professional strengths and opportunities when communicating in the moment
- Apply preemptive mindfulness and stress management to bring out your best self
- Employ listener analysis to frame messages
- Use in-the-moment mental templates to organize your thinking
- Integrate impactful nonverbal delivery behaviors into your in-the-moment communications
What You Will Cover
- Assessing your in-the-moment communication needs
- Reviewing a listener-centered approach to organizing your ideas in the moment
- Starting strong: preemptive emotional/physical tools for stress management
- Learning tools and strategies for rapid communication
- Applying nonverbal behaviors that exude confidence and competence
- Applying new in-the-moment mental templates
- Identifying stalling techniques that don’t erode credibility
- Exploring situational in-the-moment communication
- Recognizing the power of questions to build focused and succinct in-the-moment responses
- Reviewing approaches to use in five common workplace in-the-moment communication situations
- Understanding how social media, texting and emailing relate to in-the-moment communications
- Handling hostile questions assertively and professionally
- Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
- Exploring and practicing small talk in social or business networking events
Who Should Attend
All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.
Outline
Learning Objectives
- Assess Your Professional Strengths and Opportunities When Communicating in the Moment
- Apply Preemptive Mindfulness and Stress Management Strategies to Bring Your Best Self to In-the-Moment Communication Challenges
- Use In-the-Moment Mental Templates to Organize Your Thinking and Frame Your Responses
- Integrate Impactful Nonverbal Delivery Behaviors with Your In-the-Moment Communication
Getting Started
- Identify Professional Strengths and Opportunities When Communicating in the Moment
- Apply Listener-Centered Approaches to Organizing Ideas in the Moment
- Employ Listener Analysis to Frame Messages
- Apply Preemptive Strategies for Stress Management
Practicing Tools and Strategies for Rapid Communication
- Choose Appropriate Mental Templates to Organize Responses in the Moment
- Apply Nonverbal Behaviors and Delivery That Exude Confidence and Competence
- Complement Nonverbal Behaviors with Verbal Strategies That Create a Sense of Confidence and Competence
- Analyze Personal Communication Behaviors and In-the-Moment Communication
Situational, In-the-Moment Communication
- Identify the Power of Questions to Build In-the-Moment Responses That Are Focused and Succinct
- Apply Strategies to Handle Hostile Questions and Remain Confident and Communicative
- Recognize and Leverage the In-the-Moment Demands of Five Common Workplace Situations
Situational, In-the-Moment Communication Workshop
- Use In-the-Moment Communication Techniques and Strategies in Common Workplace Communication Situations
- Create an Ongoing Action Plan to Develop In-the-Moment Communication Competence
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation Policy
Transfer, Cancellation and Refund Policy
For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.
100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
This seminar has
4
upcoming dates & cities. To quickly return to this seminar later, you can search by its QuickCode:
QQBXUQ
.
