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 Leading a Customer-Focused Team Webinar

Fee:

$ 199.00

· QuickCode:

QQCXPP

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Coaching Your Team to 'Wow' Customers. Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it. This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer connections and improved loyalty. Using the four 'A’s' of effective coaching, you’ll discover how to take stock of your employees, take action to correct weaknesses, and boost their satisfaction and engagement across the board. You can have the best, most efficient and customer-friendly processes in the world, but they will fall apart if your team is not motivated, not happy, or doesn’t work together well. The bottom line: this course reveals a proven method to create a consistent culture where teams take ownership and are held accountable for meeting and exceeding customer expectations. 90 minutes. Keywords: webinar, webinars, on demand, virtual learning, virtual classes, online learning. Fee per person: $199

*When registering by phone, use Priority Code: XNNT

AMA (American Management Association International)

Provider:


AMA (American Management Association International)

Topic(s):


Leadership & Management > Team Building

Who Should Attend?


Team managers


Coaching Your Team to 'Wow' Customers

Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it.

This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer connections and improved loyalty. Using the four “A’s” of effective coaching, you’ll discover how to take stock of your employees, take action to correct weaknesses, and boost their satisfaction and engagement across the board.

You can have the best, most efficient and customer-friendly processes in the world, but they will fall apart if your team is not motivated, not happy, or doesn’t work together well.

The bottom line: this course reveals a proven method to create a consistent culture where teams take ownership and are held accountable for meeting and exceeding customer expectations


What You Will Cover


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:

Additional Requirements:

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!


Sponsor Background:

The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

Cancellation Policy

Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

This seminar is offered as an on-demand webinar. To quickly return to this seminar later, you can search by its QuickCode:

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