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Customer Service & Sales

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How to Deliver Exceptional Customer Service Live or Webinar (8 dates)
This seminar teaches ways to work more easily with others and create a more pleasant environment, ways to communicate with...

Advanced Sales Management Remote Access thru May 2020 (3 dates)
This sales manager training helps you better handle the ups and downs in your business -- and ensure your team's success!...

AMA's Advanced Course in Strategic Marketing (2 dates)
Competitor-proof your company with strategic marketing! At this seminar, you'll take the next step toward becoming a strategic...

Communication Excellence for Front-Line Staff (6 dates)
Wow your customers with grace and finesse! Diffuse difficult situations while strengthening positive interactions with customers....

Customer Service Excellence: How To Win and Keep Customers (5 dates)
This seminar gives you the customer service skills you need to communicate professionalism and respect, enhance customer...

Customer Service Manager Training On Demand (1 date)
Ensure your team is motivated and ready to implement an effective customer service strategy. By applying the concepts in...

Designing Effective Questionnaires: A Step by Step Workshop (1 date)
In this hands on workshop, participants will learn: how to phrase questions and design questionnaires that are responsive...

Frontline Customer Service Representative Training On Demand (1 date)
Develop the knowledge and attitudes to deliver exceptional service. Customer service professionals who interact with customers...

Fundamental Selling Techniques for the New or Prospective Salesperson (11 dates)
Because of the mounting pressure facing salespersons in today’s landscape, this challenging profession is becoming even...

Fundamentals of Marketing: Your Action Plan for Success - Live In-Person or Virtual Live (4 dates)
As a marketing professional, you need to have a clear understanding of your markets and what drives your customers' decisions...

Fundamentals of Sales Management for the Newly Appointed Sales Manager Remote Access thru May 2020 (6 dates)
You’re a new sales manager, taking over a sales team with both rookies and pros. You also have an open territory that needs...

Make Every Employee a Customer Experience Champion Webinar (1 date)
Leading Every Employee to Be Customer Focused. In a world where we are faced with more and more competition, customer service...

Moderator Training: Focus Groups and IDIs (1 date)
This limited enrollment, intensive 4-day workshop is designed to train you to become a focus group moderator. Specifically,...

Next Generation Qualitative Tools: Social Media, Online Communities, Virtual Research Platforms (1 date)
In this 2-day interactive program designed for marketing research practitioners, qualitative research consultants and end...

Practical Marketing Research (1 date)
In this comprehensive 3-day seminar designed for marketing researchers, you will learn how to plan and implement marketing...

Practical Multivariate Analysis (1 date)
In this 4-day seminar, totally devoid of matrix notations or derivations, you will learn how to select and interpret the...

Principles of Professional Selling Remote Access thru April 2020 (8 dates)
Go through the entire sales process and discover the most modern sales methods today - consultative/solutions selling. You'll...

Selling To Major Accounts: A Strategic Approach Remote Access thru May 2020 (5 dates)
Learn how to develop a strategic selling plan that will save you time, money and hassles by clarifying who to call on, why...

Specialized Moderator Skills for Qualitative Research Applications (1 date)
In this limited enrollment 4-day workshop designed for the active focus group moderator, you will learn: How to select the...

Strategic Sales Negotiations (5 dates)
This practical seminar offers a solid program for improving sales negotiations. Topics include: working through the entire...

Successful Product Management Remote Access thru April 2020 (5 dates)
Discover the tools and techniques you need to effectively manage the increasingly complex product management process and...

Territory and Time Management for Salespeople Remote Access thru April 2020 (5 dates)
Want to shorten the sales cycle? Target accounts with the greatest growth potential? Balance personal and professional goals?...

The Conference on Social Media Live or Webinar (4 dates)
If it seems like nearly every business on the planet is connecting with fans on Facebook, Tweeting, uploading videos on...

The Social Media Marketing Conference (3 dates)
Real-world strategies, ideas, and solutions for harnessing the power of social media and putting it to work for your organization....

Tools and Techniques of Data Analysis (1 date)
A comprehensive seminar which packs everything participants want to know about data analysis in marketing research using...


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