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Customer Service & Sales

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Advanced Sales Management Live Online/Virtual (1 date)
This sales manager training helps you better handle the ups and downs in your business -- and ensure your team's success!...

AMA's Advanced Course in Strategic Marketing (1 date)
Competitor-proof your company with strategic marketing! At this seminar, you'll take the next step toward becoming a strategic...

Customer Service Excellence: How To Win and Keep Customers (1 date)
This seminar gives you the customer service skills you need to communicate professionalism and respect, enhance customer...

Customer Service Manager Training On Demand (1 date)
Ensure your team is motivated and ready to implement an effective customer service strategy. By applying the concepts in...

Frontline Customer Service Representative Training On Demand (1 date)
Develop the knowledge and attitudes to deliver exceptional service. Customer service professionals who interact with customers...

Fundamentals of Marketing: Your Action Plan for Success - Live Online/Virtual (1 date)
As a marketing professional, you need to have a clear understanding of your markets and what drives your customers' decisions...

Make Every Employee a Customer Experience Champion Webinar (1 date)
Leading Every Employee to Be Customer Focused. In a world where we are faced with more and more competition, customer service...

Market Segmentation and Positioning Research (1 date)
Learn how to segment your markets and select the best target markets for your products and services. Learn how to design...

Moderator Training: Focus Groups and IDIs (1 date)
This limited enrollment, intensive 4-day workshop is designed to train you to become a focus group moderator. Specifically,...

Principles of Professional Selling Live Online/Virtual (1 date)
Go through the entire sales process and discover the most modern sales methods today - consultative/solutions selling. You'll...

Selling To Major Accounts: A Strategic Approach Live Online/Virtual (1 date)
Learn how to develop a strategic selling plan that will save you time, money and hassles by clarifying who to call on, why...

Specialized Moderator Skills for Qualitative Research Applications (1 date)
In this limited enrollment 4-day workshop designed for the active focus group moderator, you will learn: How to select the...

Strategic Sales Negotiations (1 date)
This practical seminar offers a solid program for improving sales negotiations. Topics include: working through the entire...

Successful Product Management Live Online/Virtual (1 date)
Discover the tools and techniques you need to effectively manage the increasingly complex product management process and...

Tools and Techniques of Data Analysis (1 date)
A comprehensive seminar which packs everything participants want to know about data analysis in marketing research using...

Writing and Presenting Marketing Research Reports: Insights, Storytelling, Data Visualization (1 date)
In this 3-day interactive seminar, you will learn how to write and present marketing research reports and presentations...


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